Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****
Thanks me too
Why do you think it was hacked?
My Facebook has been hacked
My email and phone number has been changed too
If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com
I found nothing
Could you specify the User ID of your page that was hacked or its name?
***** *****
That's the name
I see. Allow me a moment, please
Expert uploaded: Image.png
Do you see your account in the list here, *****?
4th one
Yez
The guy with the car
Got you, that's good. You mentioned your email and phone number are changed, right?
Do you have access to your regular device and network to try and recover your account?
I tried i got moved into another new account
I didn't receive any email so i could recover it by using my id
I couldn't *
Can we try it together one more time, *****?
Yes off course
Shall i send you screen shots ?
Sure, if you can. But lets try it my way, should we?
Be sure you use your regular device and network, it's importand
Follow this link ---->
https://www.facebook.com/login/identify/?ctx=recover&ars=facebook_login&from_login_screen=0
Enter your profile name and follow on -screen instructions to file profiles with the same name
Once you see your profile in the list, click on that's me
Visitor uploaded: Screenshot.jpg
I got this
Try another way button
Ok then?
If you see the info you don't have access to again - click on Try another way
the point is, if Facebook recognizes your device, you will see more recovery options with the info you should actually know (your last password, etc)
Visitor uploaded: Screenshot.jpg
It didn't recognize my phone but as you see
You are using your phone, right? Do you have a PC you could try using instead?
Ok let me try
Please do. Try to follow the same steps and update me on the resulte
Hey my pc recognized it but i asked my brother to check that iam not at home now i will talk when i come back ok?sorry
Of course, whenever you're ready :)
Ok thanks 👍
You're welcome :)
Hey
Visitor uploaded: Image.jpg
Great, press restart password.
I did that see what happened
Have you pressed "Try again"?
Yes and i got this
Visitor uploaded: Image.jpg
Allow me a moment please to take a look.
Thanks
You need to submit the “My Personal Account is Disabled” form
https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
Ok thank you so much i will do that
Can we talk again after i receive their message ?
Please keep me updated, *****.
Ok thank you for everything
Thank you for choosing our service!
Visitor uploaded: Image.jpg
Let me check it please
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.
What should i do
Please check my previous message
Ok i just saw it i will use my another Facebook
Great!
Choose an area? Which one?
In "Choose an area" enter the theme of the problem.
Below, enter the issue in detail.
Is everything clear with the provided instruction?
Great!
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