My Facebook was hacked

*****

Thanks me too

My Facebook has been hacked

If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

Could you specify the User ID of your page that was hacked or its name?

I see. Allow me a moment, please
Expert uploaded: Image.png
Do you see your account in the list here, *****?

Got you, that's good. You mentioned your email and phone number are changed, right?

Do you have access to your regular device and network to try and recover your account?

Can we try it together one more time, *****?

Sure, if you can. But lets try it my way, should we?

Be sure you use your regular device and network, it's importand
Follow this link ---->

https://www.facebook.com/login/identify/?ctx=recover&ars=facebook_login&from_login_screen=0


Enter your profile name and follow on -screen instructions to file profiles with the same name

Once you see your profile in the list, click on that's me

Try another way button

If you see the info you don't have access to again - click on Try another way
the point is, if Facebook recognizes your device, you will see more recovery options with the info you should actually know (your last password, etc)

You are using your phone, right? Do you have a PC you could try using instead?

Please do. Try to follow the same steps and update me on the resulte

Of course, whenever you're ready :)

You're welcome :)

Great, press restart password.

Have you pressed "Try again"?

Allow me a moment please to take a look.

Thanks
You need to submit the “My Personal Account is Disabled” form

https://www.facebook.com/help/contact/260749603972907


The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.

Please keep me updated, *****.

Thank you for choosing our service!

Let me check it please
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.

1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.

Please check my previous message

Great!

In "Choose an area" enter the theme of the problem.
Below, enter the issue in detail.

Is everything clear with the provided instruction?