Updated: March 22, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

My Facebook was hacked

author



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

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Nice to meet you, *****

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Thanks me too

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Why do you think it was hacked?

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My Facebook has been hacked

image

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My email and phone number has been changed too

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If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

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I found nothing

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Could you specify the User ID of your page that was hacked or its name?

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***** *****
That's the name

Customer Replay


I see. Allow me a moment, please
Expert uploaded: Image.png
Do you see your account in the list here, *****?

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4th one
Yez
The guy with the car

Customer Replay


Got you, that's good. You mentioned your email and phone number are changed, right?

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Do you have access to your regular device and network to try and recover your account?

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I tried i got moved into another new account
I didn't receive any email so i could recover it by using my id
I couldn't *

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Can we try it together one more time, *****?

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Yes off course
Shall i send you screen shots ?

Customer Replay


Sure, if you can. But lets try it my way, should we?

Customer Replay


Be sure you use your regular device and network, it's importand
Follow this link ---->

https://www.facebook.com/login/identify/?ctx=recover&ars=facebook_login&from_login_screen=0


Enter your profile name and follow on -screen instructions to file profiles with the same name

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Once you see your profile in the list, click on that's me

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Visitor uploaded: Screenshot.jpg
I got this

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Try another way button

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If you see the info you don't have access to again - click on Try another way
the point is, if Facebook recognizes your device, you will see more recovery options with the info you should actually know (your last password, etc)

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Visitor uploaded: Screenshot.jpg
It didn't recognize my phone but as you see

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You are using your phone, right? Do you have a PC you could try using instead?

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Ok let me try

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Please do. Try to follow the same steps and update me on the resulte

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Hey my pc recognized it but i asked my brother to check that iam not at home now i will talk when i come back ok?sorry

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Of course, whenever you're ready :)

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Ok thanks 👍

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You're welcome :)

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Hey
Visitor uploaded: Image.jpg

Customer Replay


Great, press restart password.

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I did that see what happened

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Have you pressed "Try again"?

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Yes and i got this
Visitor uploaded: Image.jpg

Customer Replay


Allow me a moment please to take a look.

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Thanks
You need to submit the “My Personal Account is Disabled” form

https://www.facebook.com/help/contact/260749603972907


The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.

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Ok thank you so much i will do that
Can we talk again after i receive their message ?

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Please keep me updated, *****.

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Ok thank you for everything

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Thank you for choosing our service!

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Visitor uploaded: Image.jpg

Customer Replay


Let me check it please
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.

  1. Sign in to Facebook from a computer.
  2. Click your profile photo in the top right corner of the Facebook window.
  3. Select Help and Support > Report a Problem and follow the on-screen instructions.
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What should i do

Customer Replay


Please check my previous message

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Ok i just saw it i will use my another Facebook

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Great!

author


Choose an area? Which one?

Customer Replay


In "Choose an area" enter the theme of the problem.
Below, enter the issue in detail.

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Is everything clear with the provided instruction?

Customer Replay


Great!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/7b67ef72-64fc-4157-86b6-4561becf0600/width=80
Our expert Bridget is online and ready to resolve your issues
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