Created: January 6, 2023

My Facebook was hacked

Last Edit: January 6, 2023
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Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****
Customer Reply
Thanks me too
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Why do you think it was hacked?
Customer Reply
My Facebook has been hackedFacebook
My email and phone number has been changed too
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com
Customer Reply
I found nothing
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you specify the User ID of your page that was hacked or its name?
Customer Reply
***** *****
That's the name
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I see. Allow me a moment, please
Expert uploaded: Image.png
Do you see your account in the list here, *****?
Customer Reply
4th one
Yez
The guy with the car
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got you, that's good. You mentioned your email and phone number are changed, right?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have access to your regular device and network to try and recover your account?
Customer Reply
I tried i got moved into another new account
I didn't receive any email so i could recover it by using my id
I couldn't *
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Can we try it together one more time, *****?
Customer Reply
Yes off course
Shall i send you screen shots ?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Sure, if you can. But lets try it my way, should we?
Customer Reply
Ok
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Be sure you use your regular device and network, it's importand
Follow this link ----> https://www.facebook.com/login/identify/?ctx=recover&ars=facebook_login&from_login_screen=0
Enter your profile name and follow on -screen instructions to file profiles with the same name
Customer Reply
Ok
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Once you see your profile in the list, click on that's me
Customer Reply
Visitor uploaded: Screenshot.jpg
I got this
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Try another way button
Customer Reply
Ok then?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If you see the info you don't have access to again - click on Try another way
the point is, if Facebook recognizes your device, you will see more recovery options with the info you should actually know (your last password, etc)
Customer Reply
Visitor uploaded: Screenshot.jpg
It didn't recognize my phone but as you see
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
You are using your phone, right? Do you have a PC you could try using instead?
Customer Reply
Ok let me try
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Please do. Try to follow the same steps and update me on the resulte
Customer Reply
Hey my pc recognized it but i asked my brother to check that iam not at home now i will talk when i come back ok?sorry
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Of course, whenever you're ready :)
Customer Reply
Ok thanks 👍
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
You're welcome :)
Customer Reply
Hey
Visitor uploaded: Image.jpg
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great, press restart password.
Customer Reply
I did that see what happened
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Have you pressed "Try again"?
Customer Reply
Yes and i got this
Visitor uploaded: Image.jpg
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Allow me a moment please to take a look.
Customer Reply
Ok
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thanks
You need to submit the “My Personal Account is Disabled” form https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
Ok thank you so much i will do that
Can we talk again after i receive their message ?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Please keep me updated, *****.
Customer Reply
Ok thank you for everything
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you for choosing our service!
Customer Reply
Visitor uploaded: Image.jpg
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Let me check it please
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.
1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Reply
What should i do
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Please check my previous message
Customer Reply
Ok i just saw it i will use my another Facebook
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great!
Customer Reply
Choose an area? Which one?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
In "Choose an area" enter the theme of the problem.
Below, enter the issue in detail.
Customer Reply
Ok
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Is everything clear with the provided instruction?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great!

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