Updated: March 22, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

My Facebook was hacked



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****


Nice to meet you, *****

Customer Replay


Thanks me too


Why do you think it was hacked?

Customer Replay


My Facebook has been hacked

image

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My email and phone number has been changed too

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If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com


I found nothing

Customer Replay


Could you specify the User ID of your page that was hacked or its name?


***** *****
That's the name

Customer Replay


I see. Allow me a moment, please
Expert uploaded: Image.png
Do you see your account in the list here, *****?

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4th one
Yez
The guy with the car

Customer Replay


Got you, that's good. You mentioned your email and phone number are changed, right?

Customer Replay


Do you have access to your regular device and network to try and recover your account?


I tried i got moved into another new account
I didn't receive any email so i could recover it by using my id
I couldn't *

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Can we try it together one more time, *****?

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Yes off course
Shall i send you screen shots ?

Customer Replay


Sure, if you can. But lets try it my way, should we?

Customer Replay


Be sure you use your regular device and network, it's importand
Follow this link ---->

https://www.facebook.com/login/identify/?ctx=recover&ars=facebook_login&from_login_screen=0


Enter your profile name and follow on -screen instructions to file profiles with the same name

Customer Replay


Once you see your profile in the list, click on that's me


Visitor uploaded: Screenshot.jpg
I got this

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Try another way button

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If you see the info you don't have access to again - click on Try another way
the point is, if Facebook recognizes your device, you will see more recovery options with the info you should actually know (your last password, etc)


Visitor uploaded: Screenshot.jpg
It didn't recognize my phone but as you see

Customer Replay


You are using your phone, right? Do you have a PC you could try using instead?


Ok let me try

Customer Replay


Please do. Try to follow the same steps and update me on the resulte


Hey my pc recognized it but i asked my brother to check that iam not at home now i will talk when i come back ok?sorry

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Of course, whenever you're ready :)


Ok thanks 👍

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You're welcome :)


Hey
Visitor uploaded: Image.jpg

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Great, press restart password.


I did that see what happened

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Have you pressed "Try again"?


Yes and i got this
Visitor uploaded: Image.jpg

Customer Replay


Allow me a moment please to take a look.

Customer Replay


Thanks
You need to submit the “My Personal Account is Disabled” form

https://www.facebook.com/help/contact/260749603972907


The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.


Ok thank you so much i will do that
Can we talk again after i receive their message ?

Customer Replay


Please keep me updated, *****.


Ok thank you for everything

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Thank you for choosing our service!


Visitor uploaded: Image.jpg

Customer Replay


Let me check it please
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.

  1. Sign in to Facebook from a computer.
  2. Click your profile photo in the top right corner of the Facebook window.
  3. Select Help and Support > Report a Problem and follow the on-screen instructions.


What should i do

Customer Replay


Please check my previous message


Ok i just saw it i will use my another Facebook

Customer Replay


Great!


Choose an area? Which one?

Customer Replay


In "Choose an area" enter the theme of the problem.
Below, enter the issue in detail.

Customer Replay


Is everything clear with the provided instruction?

Customer Replay


Great!

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