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My computer running Window 11 has been hacked
Short summary:
- Change your phone number and update it in your bank accounts to prevent scammers from contacting you.
- Check if your Microsoft account is accessible by visiting the login page at https://login.microsoftonline.com/. If you are not able to access your account, contact Microsoft support immediately.
- Run an antivirus scan on your computer and mobile device to detect and remove any viruses or malware. Follow these steps:
a. Click the Start button in the bottom-left corner of your screen.
b. Type "Windows Security" and select the app from the search results.
c. Click on the "Virus & threat protection" option in the left-hand menu.
d. Click on the "Quick scan" button to start a quick scan of your computer for viruses and malware.
e. If you want a more thorough scan, you can select the "Scan options" link and choose the type of scan you want to run. - Check if someone else is connected to your computer by following these steps:
a. Press the Windows key + X on your keyboard to open the Quick Link menu.
b. Click on "Windows PowerShell (Admin)" to open a command prompt with administrative privileges.
c. Type the command "netstat -a" and press Enter. This will display a list of all the active network connections on your computer.
d. If someone is connected to your computer, it would have the name of his computer as well as the Full name. - To prevent hacking, follow these tips:
a. Use a strong password and change it frequently.
b. Regularly perform a virus scan.
c. Keep your operating system and other software up to date with the latest security patches and updates.
d. Use two-factor authentication for your user accounts wherever possible.
e. Be cautious when downloading and opening email attachments or clicking on links from unknown sources. - Block any suspicious phone numbers that have contacted you and don't click on any suspicious links.
- Lastly, be aware that Microsoft does not have a direct phone number, so if it says to call Microsoft at any phone number, it is a scam.
Hello, thank you for using Howly.
Please specify how you managed that your PC on Windows was hacked.
Got an error message on computer from Microsoft that they have locked my computer because of suspicious activity. A 1800 no was suppled to call. I called and they then must have gained access to my computer.they said I was due a $499 refund from Microsoft. I did.
I must warn you that this something looks like a scam
Please specify whether you sent any money to anyone
No. I explained to bank when I was asked to tsf $49,401 became suspicious and blocked bank accounts. Have now received 9 ph calls now to my mobile which I have not answered.
I got it, I would reccomend changing your phone number and then changing it in personal information in your bank accounts
Do you have an access to your Microsoft account now? Can you check?
Bank Sec dept said for me to run antivirus scan on comp and mobile. I will check access to my ms ac and advise.
Please check it
Where do I sign in?
Please follow this link: https://login.microsoftonline.com/
It looks like I am signed in?
How do I perform a virus scan?
Please, follow these steps:
- Click the Start button in the bottom-left corner of your screen.
- Type "Windows Security" and select the app from the search
results. - Click on the "Virus & threat protection" option in the left-hand menu.
- Click on the "Quick scan" button to start a quick scan of your computer for viruses and malware.
Also, if you want a more thorough scan, you can select the "Scan options" link and choose the type of scan you want to run.
Will do
Please, let me know if you need any help with the steps above
Performed quick scan-no threats found
How do you check if someone else is connected? How can you prevent?
To check if someone is connected to your computer in Windows 11, you can follow these steps:
- Press the Windows key + X on your keyboard to open the Quick Link menu.
- Click on "Windows PowerShell (Admin)" to open a command prompt with administrative privileges.
- Type the command "netstat -a" and press Enter. This will display a list of all the active network connections on your computer.
Ok starting
To prevent it, you can use these tips:
- Use a strong password and change it frequently.
- Regularly perform a virus scan.
- Keep your operating system and other software up to date with the latest security patches and updates.
- Use two-factor authentication for your user accounts wherever possible.
- Be cautious when downloading and opening email attachments or clicking on links from unknown sources.
Dont see that heading
No worries, there's another way to check it
Please, follow these steps:
- Press the Windows key on your keyboard and type Computer
Management into the search and open it - On the left side of the Computer Management tab click on "Local Users and Groups"
- Double-click on Users
will do
When I go to respond to you the page drops out
Has a list..one is for a guest?
That is okay, there's no need to worry about guest, it is default by Windows
What next?
If someone is connected to your computer, it would have the name of his computer as well as the Full name
ok
I WDGAUtility ok
Yes, it is
It is the user that Windows Defender uses
How do I check?
Could you please clarify what you want to check?
Is it safe now to use this computer or do I need a tech to reset/fix it?
It is safe, there's no need to worry about this
Do i still need to change my mobile no which is synced to this comp?
There's no need, but you may need to block the scam phone number which has called you
Ok. You have been of great help. Interesting this hack started after changing my optus email ac.
You're very welcome,*****!
Please, be aware and don't click on any suspicious links.
Is there anything else I can do for you today?
Maybe Microsoft need to issue a warning to account holders of this hack using Microsoft' name
Also, please note that Microsoft doesn't have a direct phone number, so if it says to call Microsoft at any phone number, it is a scam
Over and out. Tx again.
You're very welcome, *****!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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