Hello, thank you for using Howly.
Please specify how you managed that your PC on Windows was hacked.
Got an error message on computer from Microsoft that they have locked my computer because of suspicious activity. A 1800 no was suppled to call. I called and they then must have gained access to my computer.they said I was due a $499 refund from Microsoft. I did.
I must warn you that this something looks like a scam
Please specify whether you sent any money to anyone
No. I explained to bank when I was asked to tsf $49,401 became suspicious and blocked bank accounts. Have now received 9 ph calls now to my mobile which I have not answered.
I got it, I would reccomend changing your phone number and then changing it in personal information in your bank accounts
Do you have an access to your Microsoft account now? Can you check?
Bank Sec dept said for me to run antivirus scan on comp and mobile. I will check access to my ms ac and advise.
Please check it
Where do I sign in?
Please follow this link: https://login.microsoftonline.com/
It looks like I am signed in?
How do I perform a virus scan?
Please, follow these steps:
Will do
Please, let me know if you need any help with the steps above
Performed quick scan-no threats found
How do you check if someone else is connected? How can you prevent?
To check if someone is connected to your computer in Windows 11, you can follow these steps:
Ok starting
To prevent it, you can use these tips:
Dont see that heading
No worries, there's another way to check it
Please, follow these steps:
will do
When I go to respond to you the page drops out
Has a list..one is for a guest?
That is okay, there's no need to worry about guest, it is default by Windows
What next?
If someone is connected to your computer, it would have the name of his computer as well as the Full name
ok
I WDGAUtility ok
Yes, it is
It is the user that Windows Defender uses
How do I check?
Could you please clarify what you want to check?
Is it safe now to use this computer or do I need a tech to reset/fix it?
It is safe, there's no need to worry about this
Do i still need to change my mobile no which is synced to this comp?
There's no need, but you may need to block the scam phone number which has called you
Ok. You have been of great help. Interesting this hack started after changing my optus email ac.
You're very welcome,*****!
Please, be aware and don't click on any suspicious links.
Is there anything else I can do for you today?
Maybe Microsoft need to issue a warning to account holders of this hack using Microsoft' name
Also, please note that Microsoft doesn't have a direct phone number, so if it says to call Microsoft at any phone number, it is a scam
Over and out. Tx again.
You're very welcome, *****!
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