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My channels are not working it has an error code pf-4.5-5d1b8
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you and thank you for helping me.
Can you tell me the name of your TV cable provider?
optimum
Ok, thank you
Can you tell me what channels exactly are not working?
All of them. I tried AMC, and the one with Yellowstone, and a shopping channel. Now it won't even go to a station.
Can you, please, tell me the brand and the model of your TV?
Sanyo, I don't know the model.
Do you use any TV attachments?
Roku
OK, thank you
You're welcome, thank you.
Sure, anytime
I just restarted my Roku. It still won't connect.
Please, try to unplug every cable from your TV including the power cable, and leave it for 2 minutes
okay
Reconnect the TV back after 2 minutes and check if the error remains, please
It's still going around in circles. under menu.
It's reconnecting
Let's wait a few more minutes and tell me, if something changes on the screen
okay thanks
Sure, you are welcome
It says check your internet connection and restart Philo. errorcode -52
OK, I see
However, my internet is working okay.
Let's try this way:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select Advanced system settings.
- Select Network connection reset.
- Select Reset connection.
I just did that a few minutes ago, but I will do it again.
Ok, thank you
Keep me updated, please
Let me try the channels now please.
Yes, sure
Tell me about the result, please
It is saying not connected. Now it wants my internet password. I have to find it.
It's okay, take your time
Well, I found the password, and it showed it was connected.
OK, great!
It is on!
Great news, *****!
I’m glad I was able to get that sorted out for you.
Is there anything else I can assist you with today?
Thank you so much for helping me. I was really beginning to panic. Thanks again.
We are glad that you have resolved your issue using Howly!
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