Updated: March 24, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

My channels are not working it has an error code pf-4.5-5d1b8

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Nice to meet you and thank you for helping me.

author

Can you tell me the name of your TV cable provider?

Customer Replay

optimum

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author

Ok, thank you
Can you tell me what channels exactly are not working?

Customer Replay

All of them. I tried AMC, and the one with Yellowstone, and a shopping channel. Now it won't even go to a station.

author

Can you, please, tell me the brand and the model of your TV?

Customer Replay

Sanyo, I don't know the model.

author

Do you use any TV attachments?

Customer Replay

Roku

image

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author

OK, thank you

Customer Replay

You're welcome, thank you.

author

Sure, anytime

Customer Replay

I just restarted my Roku. It still won't connect.

author

Please, try to unplug every cable from your TV including the power cable, and leave it for 2 minutes

Customer Replay

okay

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author

Reconnect the TV back after 2 minutes and check if the error remains, please

Customer Replay

It's still going around in circles. under menu.

author

It's reconnecting
Let's wait a few more minutes and tell me, if something changes on the screen

Customer Replay

okay thanks

author

Sure, you are welcome

Customer Replay

It says check your internet connection and restart Philo. errorcode -52

author

OK, I see

Customer Replay

However, my internet is working okay.

author

Let's try this way:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.
Customer Replay

I just did that a few minutes ago, but I will do it again.

author

Ok, thank you
Keep me updated, please

Customer Replay

Let me try the channels now please.

author

Yes, sure
Tell me about the result, please

Customer Replay

It is saying not connected. Now it wants my internet password. I have to find it.

author

It's okay, take your time

Customer Replay

Well, I found the password, and it showed it was connected.

author

OK, great!

Customer Replay

It is on!

author

Great news, *****!
I’m glad I was able to get that sorted out for you.
Is there anything else I can assist you with today?

Customer Replay

Thank you so much for helping me. I was really beginning to panic. Thanks again.

author

We are glad that you have resolved your issue using Howly!

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Our expert Hanna is online and ready to resolve your issues
558 resolved issues
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