Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I have cut both off and cut back on. Tried to connect by blue tooth and nothing
I got it
Have you tried rebooting the connected device?
Yes
Okay
Reset the HDMI connection by resetting both devices and the cables connected between them.
Ok I’ll try it out
Take your time
Nothing happened
Okay, got you
the 700 isn’t working
Noted
What is the model of your TV?
samsung QLED
Thank you
In the settings menu of the connected device (i.e. cable box or Blu-ray player), look for audio settings. Many devices that send audio over HDMI might have an option for ARC or CEC; try enabling these. If the device connects to the TV and then to your Bose system, look for these settings in both the device and TV menus. (Note: CEC may be referred by a different name in the device menu - Anynet+)
OK
Keep me updated
Nothing
Okay, let's move on to the next solution
Have you tried to perform a hard reset of your TV?
I tried to connect by Bluetooth and it doesn’t work
Just to be sure, Check the volume level of the Bose system.
Be sure the system volume is not turned down.
Using the volume control, gradually increase the volume level.
ok
Thank you
The bar is working great it’s just the 700 isn’t working.
Could you try to increase the volume on your Bose Using the volume control?
I can use the volume no problem with the Bose remote
Let us try to reset your soundbar
Power off the soundbar.
Disconnect the power cord from the soundbar or power outlet.
If an accessory bass module or surround speakers are connected, disconnect the power cords for them also.
Tip: If accessory surround speakers are connected, disconnect power from both surround speaker receivers.
After 30 seconds, reconnect power to the soundbar.
Wait about 30 seconds for the soundbar to reboot.
If you disconnected power cords from an accessory bass module or surround speakers in step 3, reconnect them.
Ok
Please, keep me posted
Ok, that done it
Could you try to connect your Bose 700 to your TV, one more time?
All are working now
Great!
I am so pleased to see your issue got resolved!
What about starting a discussion? Be the first to share your thoughts!