Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I have cut both off and cut back on. Tried to connect by blue tooth and nothing
I got it
Have you tried rebooting the connected device?
Have you tried rebooting the connected device?
Customer Reply
Yes
Okay
Reset the HDMI connection by resetting both devices and the cables connected between them.
1. Turn off the Bose system, the source device and the TV.
2. Unplug the Bose system, the source device and the TV.
3. Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
4. Reconnect the source device, the TV and the Bose system to power.
5. Turn on the TV and the source device.
6. Once the TV and source device have finished powering up, turn on the Bose system.
Reset the HDMI connection by resetting both devices and the cables connected between them.
1. Turn off the Bose system, the source device and the TV.
2. Unplug the Bose system, the source device and the TV.
3. Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
4. Reconnect the source device, the TV and the Bose system to power.
5. Turn on the TV and the source device.
6. Once the TV and source device have finished powering up, turn on the Bose system.
Customer Reply
Ok I’ll try it out
Take your time
Customer Reply
Nothing happened
Okay, got you
Customer Reply
the 700 isn’t working
Noted
What is the model of your TV?
What is the model of your TV?
Customer Reply
samsung QLED
Thank you
In the settings menu of the connected device (i.e. cable box or Blu-ray player), look for audio settings. Many devices that send audio over HDMI might have an option for ARC or CEC; try enabling these. If the device connects to the TV and then to your Bose system, look for these settings in both the device and TV menus. (Note: CEC may be referred by a different name in the device menu - Anynet+)
In the settings menu of the connected device (i.e. cable box or Blu-ray player), look for audio settings. Many devices that send audio over HDMI might have an option for ARC or CEC; try enabling these. If the device connects to the TV and then to your Bose system, look for these settings in both the device and TV menus. (Note: CEC may be referred by a different name in the device menu - Anynet+)
Customer Reply
OK
Keep me updated
Customer Reply
Nothing
Okay, let's move on to the next solution
Have you tried to perform a hard reset of your TV?
Have you tried to perform a hard reset of your TV?
Customer Reply
I tried to connect by Bluetooth and it doesn’t work
Just to be sure, Check the volume level of the Bose system.
Be sure the system volume is not turned down.
Using the volume control, gradually increase the volume level.
Be sure the system volume is not turned down.
Using the volume control, gradually increase the volume level.
Customer Reply
ok
Thank you
Customer Reply
The bar is working great it’s just the 700 isn’t working.
Could you try to increase the volume on your Bose Using the volume control?
Customer Reply
I can use the volume no problem with the Bose remote
Let us try to reset your soundbar
Power off the soundbar.
Disconnect the power cord from the soundbar or power outlet.
If an accessory bass module or surround speakers are connected, disconnect the power cords for them also.
Tip: If accessory surround speakers are connected, disconnect power from both surround speaker receivers.
After 30 seconds, reconnect power to the soundbar.
Wait about 30 seconds for the soundbar to reboot.
If you disconnected power cords from an accessory bass module or surround speakers in step 3, reconnect them.
Power off the soundbar.
Disconnect the power cord from the soundbar or power outlet.
If an accessory bass module or surround speakers are connected, disconnect the power cords for them also.
Tip: If accessory surround speakers are connected, disconnect power from both surround speaker receivers.
After 30 seconds, reconnect power to the soundbar.
Wait about 30 seconds for the soundbar to reboot.
If you disconnected power cords from an accessory bass module or surround speakers in step 3, reconnect them.
Customer Reply
Ok
Please, keep me posted
Customer Reply
Ok, that done it
Could you try to connect your Bose 700 to your TV, one more time?
Customer Reply
All are working now
Great!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
No comments yet...
Comments