Created: January 11, 2023

Locked out of Microsoft account on my other computer

Last Edit: January 11, 2023
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Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****
Could you please specify the account you are talking about?
Customer Reply
My Microsoft account is locked out on another computerMicrosoft
Henry Miller
Henry Miller Tech Expert & Writer
Did you forget the password?
Customer Reply
I changed from operating system 11 back to 10 the other day and choose the wrong keybosrd and was trying to get back to the US one. When I typed in change password, it wanted my 3 security answers, I could not get them right
Henry Miller
Henry Miller Tech Expert & Writer
So the account is blocked now?
Customer Reply
It has been working ok for the last 3 days, but I had to sign in on DVR keyboard then switch to US keyboard.
Yes account is blocked now on that computer
Henry Miller
Henry Miller Tech Expert & Writer
What does happen when you try to log in there on that computer?
Customer Reply
It is in another room, but I think it says account is blocked
Henry Miller
Henry Miller Tech Expert & Writer
Could you check that for me?
Customer Reply
Ok, I just turned it on, and it wants my password
Henry Miller
Henry Miller Tech Expert & Writer
Do you know it?
Customer Reply
when I put it in it says not right and do I want to change.
Henry Miller
Henry Miller Tech Expert & Writer
Can you reset it?
Customer Reply
When I changed over I did not realize I was on the wrong US keyboard when I entered it
Henry Miller
Henry Miller Tech Expert & Writer
I see, are you able to reset it now?
Customer Reply
I have been signing in with the wrong one and then changing to US one and all was good. This morning I wanted to fix that. That is when problem started. It said wrong password, and did I want to change it. I said yes, then it asked my 3 security questions and they were wrong. Tried everything I could, but still wrong and it locked me out
will go try to reset again. hold on
Henry Miller
Henry Miller Tech Expert & Writer
Try these steps:
1. Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
If you no longer have access to any of the verification options shown, you won't be able to reset your password this way.
Instead, visit the following page directly and fill out the form: https://account.live.com/acsr
This form is used as a last resort, with the required information varying depending on how the account was set up. After submitting the necessary information, you should receive a reply within 24 hours from Microsoft.
Customer Reply
On this compter?
Henry Miller
Henry Miller Tech Expert & Writer
 On that other.
Customer Reply
I can't get anywhere on that computer. When I try to sign in to get on it wants my password on either keyboard setting at the bottom right corner. When I put it in, says wrong, do I want to reset, when I do it wants my 3 security questions, says one or more wrong
Henry Miller
Henry Miller Tech Expert & Writer
Is your computer locked?
Customer Reply
It is not showing that now, just says my answer are arong
Henry Miller
Henry Miller Tech Expert & Writer
I am sorry for the situation, but I am ready to help you with this issue.
Customer Reply
thanks
Henry Miller
Henry Miller Tech Expert & Writer
one moment
Do you see, 'I forgot my PIN' option on the screen?
Customer Reply
I see nothing, but wanting my password
Henry Miller
Henry Miller Tech Expert & Writer
If you don't see, I forgot my PIN select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
Let me know when you are done.
Customer Reply
When I turn it on it comes up with Date and picture, the I click enter and it goes to password page
Henry Miller
Henry Miller Tech Expert & Writer
Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
Customer Reply
Ok I did not try my microsoft password, will go try
Henry Miller
Henry Miller Tech Expert & Writer
Good.
Customer Reply
OK success!!!! It finally told me that Cap lock was on and when I did that it worked with my password! How can I change it to wok with the rightkeyboard?
Henry Miller
Henry Miller Tech Expert & Writer
After you're signed in, select Start > Settings > Accounts > Sign-in options >Windows Hello PIN or PIN (Windows Hello) > I forgot my PIN and then follow the instructions to change it.
Customer Reply
Also how can I change my security questions?
Henry Miller
Henry Miller Tech Expert & Writer
In Windows 10, go to Settings > Accounts > Sign-in options. Click the option for Password. Then click Update your security questions.
Customer Reply
 Thanks, writing this all down and will come back here it it doesn't work.
crossing my fingers
I think I will be OK, but may have to deal with wrong keyboad forever!
Henry Miller
Henry Miller Tech Expert & Writer
I think so too, *****:)
Customer Reply
It comes up with DVR keyboard, I sign in then change it to US keyboard. Will I have to reinstall Windows again to fix it?
Henry Miller
Henry Miller Tech Expert & Writer
No, you can go to the keyboard settings and change it later
Customer Reply
Have a good day, thanks again
Henry Miller
Henry Miller Tech Expert & Writer
Glad to be of service

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