Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Could you please specify the account you are talking about?
Could you please specify the account you are talking about?
Customer Reply
My Microsoft account is locked out on another computer
Did you forget the password?
Customer Reply
I changed from operating system 11 back to 10 the other day and choose the wrong keybosrd and was trying to get back to the US one. When I typed in change password, it wanted my 3 security answers, I could not get them right
So the account is blocked now?
Customer Reply
It has been working ok for the last 3 days, but I had to sign in on DVR keyboard then switch to US keyboard.
Yes account is blocked now on that computer
Yes account is blocked now on that computer
What does happen when you try to log in there on that computer?
Customer Reply
It is in another room, but I think it says account is blocked
Could you check that for me?
Customer Reply
Ok, I just turned it on, and it wants my password
Do you know it?
Customer Reply
when I put it in it says not right and do I want to change.
Can you reset it?
Customer Reply
When I changed over I did not realize I was on the wrong US keyboard when I entered it
I see, are you able to reset it now?
Customer Reply
I have been signing in with the wrong one and then changing to US one and all was good. This morning I wanted to fix that. That is when problem started. It said wrong password, and did I want to change it. I said yes, then it asked my 3 security questions and they were wrong. Tried everything I could, but still wrong and it locked me out
will go try to reset again. hold on
will go try to reset again. hold on
Try these steps:
1. Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
If you no longer have access to any of the verification options shown, you won't be able to reset your password this way.
Instead, visit the following page directly and fill out the form: https://account.live.com/acsr
This form is used as a last resort, with the required information varying depending on how the account was set up. After submitting the necessary information, you should receive a reply within 24 hours from Microsoft.
1. Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
If you no longer have access to any of the verification options shown, you won't be able to reset your password this way.
Instead, visit the following page directly and fill out the form: https://account.live.com/acsr
This form is used as a last resort, with the required information varying depending on how the account was set up. After submitting the necessary information, you should receive a reply within 24 hours from Microsoft.
Customer Reply
On this compter?
On that other.
Customer Reply
I can't get anywhere on that computer. When I try to sign in to get on it wants my password on either keyboard setting at the bottom right corner. When I put it in, says wrong, do I want to reset, when I do it wants my 3 security questions, says one or more wrong
Is your computer locked?
Customer Reply
It is not showing that now, just says my answer are arong
I am sorry for the situation, but I am ready to help you with this issue.
Customer Reply
thanks
one moment
Do you see, 'I forgot my PIN' option on the screen?
Do you see, 'I forgot my PIN' option on the screen?
Customer Reply
I see nothing, but wanting my password
If you don't see, I forgot my PIN select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
Let me know when you are done.
Let me know when you are done.
Customer Reply
When I turn it on it comes up with Date and picture, the I click enter and it goes to password page
Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
Customer Reply
Ok I did not try my microsoft password, will go try
Good.
Customer Reply
OK success!!!! It finally told me that Cap lock was on and when I did that it worked with my password! How can I change it to wok with the rightkeyboard?
After you're signed in, select Start > Settings > Accounts > Sign-in options >Windows Hello PIN or PIN (Windows Hello) > I forgot my PIN and then follow the instructions to change it.
Customer Reply
Also how can I change my security questions?
In Windows 10, go to Settings > Accounts > Sign-in options. Click the option for Password. Then click Update your security questions.
Customer Reply
Thanks, writing this all down and will come back here it it doesn't work.
crossing my fingers
I think I will be OK, but may have to deal with wrong keyboad forever!
crossing my fingers
I think I will be OK, but may have to deal with wrong keyboad forever!
I think so too, *****:)
Customer Reply
It comes up with DVR keyboard, I sign in then change it to US keyboard. Will I have to reinstall Windows again to fix it?
No, you can go to the keyboard settings and change it later
Customer Reply
Have a good day, thanks again
Glad to be of service
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