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Launch one has taken over my computer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you send me a screenshot of your computer screen?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
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I have sent it
I see.
Have you tried rebooting your PC?
I I can’t reboot it because I have a file behind it that I will loose if I reboot
And what happens if you press "ok"?
It goes away but if I move the mouse up it comes back on
Okay.
Can you please press "OK" and after that click anywhere inside "LaunchOne".
it It comes back
If the error comes up again, please press "OK" again and then press and hold "ALT" and while holding it press "F4".
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press yes.
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Size: 7490086
Then I got this box
And it doesn't close?
No
I'm afraid you will need to restart your computer.
And afterwards I would suggest you delete that app off your computer.
It is Over the Uninstall program. Is there anyway to go through that?
You can try to press "ALT" and press "TAB" at the same time to switch between windows.
That didn’t do anything
Hold ALT and press TAB
And to switch between different windows you need to press TAB again
I have saved the program that I needed to. Now do I follow the uninstall directions
Yes.
Please restart your computer.
So we can get rid of the program.
It is in the process.
Okay.
I am back in with something on my screen which indicates one launch isn’t your default browser asking if I want to set it as a default
No
Don't.
Please follow these instructions:
- Open the Start menu by clicking the Start button.
- Type “uninstall” on your keyboard.
- In the results, under “Best match”, click “Add or remove programs”.
- In the newly opened window, scroll downwards until you find OneLaunch.
- Click OneLaunch, then click “Uninstall”, then click the new “Uninstall” option.
- The start menu is the "Windows" icon on the bottom left of your screen.
I’m sorry, but I don’t know where the start button is
Do you have windows 10?
I think so
Okay.
Start menu is the "Windows" icon on the bottom left of your screen.
I’m following your instructions looking for best match at this time
Okay.
Let's do something a bit easier.
- "RIGHT CLICK" on your Windows menu.
- And then a list will come up.
- Choose the top one.
Ol
Okay.
- Now you should see a small search bar in the middle.
- Please type "OneLaunch" in it.
- Then there should be an "uninstall" button.
I do not see a search bar unless you mean the one in the middle of the screen that says search this list
I do I click on the icon that says one launch 5.5.4
- You need to click on it once
- And then select "uninstall"
It says the one launch uninstall is complete it does say some elements could not be removed. These can be removed manually
Could you please send me a screenshot?
I’m sorry. I clicked on the uninstall and the box went away. Now when one launch is in the search it just says we couldn’t find anything to show here double check your search criteria
Okay.
That is fine.
The program should be uninstalled.
You will not get that error anymore.
Is there anything else I can do for you today?
Thank you so very much for your help. I can’t thank you enough. Have a blessed day.
You too!
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