Created: October 12, 2022

Launch one has taken over my computer

How do I get rid of it?
Last Edit: November 14, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Could you send me a screenshot of your computer screen?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpg
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Size: 6033495
I have sent it
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I see.
Have you tried rebooting your PC?
Customer Reply
I I can’t reboot it because I have a file behind it that I will loose if I reboot
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
And what happens if you press "ok"?
Customer Reply
It goes away but if I move the mouse up it comes back on
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay.
Can you please press "OK" and after that click anywhere inside "LaunchOne".
Customer Reply
it It comes back
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
If the error comes up again, please press "OK" again and then press and hold "ALT" and while holding it press "F4".
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 8537301
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
press yes.
Customer Reply
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Type: image/jpeg
Size: 7490086
Then I got this box
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
And it doesn't close?
Customer Reply
No
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I'm afraid you will need to restart your computer.
And afterwards I would suggest you delete that app off your computer.
Customer Reply
It is Over the Uninstall program. Is there anyway to go through that?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can try to press "ALT" and press "TAB" at the same time to switch between windows.
Customer Reply
That didn’t do anything
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hold ALT and press TAB
And to switch between different windows you need to press TAB again
Customer Reply
I have saved the program that I needed to. Now do I follow the uninstall directions
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes.
Please restart your computer.
So we can get rid of the program.
Customer Reply
It is in the process.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay.
Customer Reply
I am back in with something on my screen which indicates one launch isn’t your default browser asking if I want to set it as a default
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
No
Don't.
Please follow these instructions:
Open the Start menu by clicking the Start button. ...
Type “uninstall” on your keyboard.
In the results, under “Best match”, click “Add or remove programs”.
In the newly opened window, scroll downwards until you find OneLaunch.
Click OneLaunch, then click “Uninstall”, then click the new “Uninstall” option.
Start menu is the "Windows" icon on the bottom left of your screen.
Customer Reply
I’m sorry, but I don’t know where the start button is
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you have windows 10?
Customer Reply
I think so
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay.
Start menu is the "Windows" icon on the bottom left of your screen.
Customer Reply
I’m following your instructions looking for best match at this time
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay.
Let's do something a bit easier.
"RIGHT CLICK" on your Windows menu.
And then a list will come up.
Choose the top one.
Customer Reply
Ol
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay.
Now you should see a small search bar in the middle.
Please type "OneLaunch" in it.
Then there should be an "uninstall" button.
Customer Reply
I do not see a search bar unless you mean the one in the middle of the screen that says search this list
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes
Customer Reply
I do I click on the icon that says one launch 5.5.4
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You need to click on it once
And then select "uninstall"
Customer Reply
It says the one launch uninstall is complete it does say some elements could not be removed. These can be removed manually
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you please send me a screenshot?
Customer Reply
I’m sorry. I clicked on the uninstall and the box went away. Now when one launch is in the search it just says we couldn’t find anything to show here double check your search criteria
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay.
That is fine.
The program should be uninstalled.
You will not get that error anymore.
Is there anything else I can do for you today?
Customer Reply
Thank you so very much for your help. I can’t thank you enough. Have a blessed day.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You too!