Updated: March 12, 2023
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by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

Kindle reader store is currently unavaible why?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Let's quickly switch your internet network on Kindle

image

Customer Replay

ok

Tap and pull down from the top of the screen. -> Tap "Airplane Mode" (airplane icon)

Customer Replay

ok did that

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Turn Airplane mode off, and please try to access the store

Customer Replay

I am still getting the same message. store not avaible

Got it, please follow this: press and hold the power button on your Kindle for 40 seconds.
Do not press any buttons after these 40 seconds and wait for a minute for your Kindle to power back up.
This will fully reboot your device

Customer Replay

I did all that and still getting the same message. store not available.

Let's check your Wi-Fi settings

Customer Replay

ok

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  1. From the home screen, swipe down to open the Quick Actions or select the Menu icon.
  2. Select All Settings or Settings, then Wi-Fi & Bluetooth or Wireless.
  3. Select Wi-Fi Networks


From "Wi-Fi Networks" please disconnect from your current network

Customer Replay

ok done

Connect to your usual network please

Customer Replay

ok done

Tap and pull down from the top of the screen -> And select "Sync Settings"

Customer Replay

ok done

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Let's try to access the store now

Customer Replay

still getting the same message. i had to replace a credit card recently would that have anything to do with this problem?

We can check your account from a computer via this page: https://read.amazon.com/landing
Please open it and sign in
Let me know if your library is available there

Customer Replay

the code did not come thru my email acct. can you text it to my phone? *****

Please check all folders, including Spam

Customer Replay

I checked everything and the credit card is the right one.

Got it, do you see your reader in a list on this page: https://www.amazon.com/hz/mycd/digital-console/alldevices?

Customer Replay

i have 2 devices. its only showing 1
readers not devices

Can you access your account settings on your Kindle

Customer Replay

yes

It depends on the model, do you see an option to log-out?
from an account

Customer Replay

no

From "Settings" -> "Account"
Is there "Registration & Household" option is available?

Customer Replay

no, household and family library

Good, do you see an option to "Deregister" device? That will remove your account from device but after that we should log into it back with your account
If yes, please select "Deregister"

Customer Replay

ok derigestered

Good, please try to open a Store, and the login option should appear

Customer Replay

ok it says to register kindle

Enter your account details

Customer Replay

ok.everything is back to norman. thanks so much for your time.

You're welcome, *****!
Please let me know if there is anything else I can do for you today

Customer Replay

Im just happy its done. thanks again

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

you too.

Thank you! 😊

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