Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Let's quickly switch your internet network on Kindle
Let's quickly switch your internet network on Kindle
Customer Reply
ok
Tap and pull down from the top of the screen. -> Tap "Airplane Mode" (airplane icon)
Customer Reply
ok did that
Turn Airplane mode off, and please try to access the store
Customer Reply
I am still getting the same message. store not avaible
Got it, please follow this: press and hold the power button on your Kindle for 40 seconds.
Do not press any buttons after these 40 seconds and wait for a minute for your Kindle to power back up.
This will fully reboot your device
Do not press any buttons after these 40 seconds and wait for a minute for your Kindle to power back up.
This will fully reboot your device
Customer Reply
I did all that and still getting the same message. store not available.
Let's check your Wi-Fi settings
Customer Reply
ok
1. From the home screen, swipe down to open the Quick Actions or select the Menu icon.
2. Select All Settings or Settings, then Wi-Fi & Bluetooth or Wireless.
3. Select Wi-Fi Networks
From "Wi-Fi Networks" please disconnect from your current network
2. Select All Settings or Settings, then Wi-Fi & Bluetooth or Wireless.
3. Select Wi-Fi Networks
From "Wi-Fi Networks" please disconnect from your current network
Customer Reply
ok done
Connect to your usual network please
Customer Reply
ok done
Tap and pull down from the top of the screen -> And select "Sync Settings"
Customer Reply
ok done
Let's try to access the store now
Customer Reply
still getting the same message. i had to replace a credit card recently would that have anything to do with this problem?
We can check your account from a computer via this page: https://read.amazon.com/landing
Please open it and sign in
Let me know if your library is available there
Please open it and sign in
Let me know if your library is available there
Customer Reply
the code did not come thru my email acct. can you text it to my phone? *****
Please check all folders, including Spam
Customer Reply
I checked everything and the credit card is the right one.
Got it, do you see your reader in a list on this page: https://www.amazon.com/hz/mycd/digital-console/alldevices?
Customer Reply
i have 2 devices. its only showing 1
readers not devices
readers not devices
Can you access your account settings on your Kindle
Customer Reply
yes
It depends on the model, do you see an option to log-out?
from an account
from an account
Customer Reply
no
From "Settings" -> "Account"
Is there "Registration & Household" option is available?
Is there "Registration & Household" option is available?
Customer Reply
no, household and family library
Good, do you see an option to "Deregister" device? That will remove your account from device but after that we should log into it back with your account
If yes, please select "Deregister"
If yes, please select "Deregister"
Customer Reply
ok derigestered
Good, please try to open a Store, and the login option should appear
Customer Reply
ok it says to register kindle
Enter your account details
Customer Reply
ok.everything is back to norman. thanks so much for your time.
You're welcome, *****!
Please let me know if there is anything else I can do for you today
Please let me know if there is anything else I can do for you today
Customer Reply
Im just happy its done. thanks again
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too.
Thank you! 😊
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