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*****
Nice to meet you, *****!
Please let me know if your iPhone is running the latest version of iOS?
Sometimes it won't work with older versions if installed
I believe so. how would I know?
Please check it on your iPhone
Follow these steps:
I dont see a General tab
Did you open Settings App on your iPhone?
yes
Ok, scroll down the options. you should see General as one of them
got it
Im downloading the update
That's good, let's wait till its updated fully
Keep me informed, please
ok
still processing
It may take some time, it's okay
Downloaded
Ok, now try to reconnect your Fitbit and iPhone
Fitbit app is on my phone but it comes up not connected, then connection unsuccessful
Okay, got it
Is your Fitbit device up-to-date?
I got it about 2 months ago. How can I tell?
One moment
To update your device:
no response when i tap the today tab.My fitbit is charged
Could you please reinstall the Fitbit app?
the today button is working, no pink update button
Okay, then an update is unavailable.
My phone just messaged that an update is available and just shut off and is reloading. I'll let you know when it finishes.
Okay, sure
update is complete
iOS update, right?
yes,how do i dedlete the app to reinstall it?
the fit bit app
Okay, got it
Touch and hold the app on the Home Screen, tap Remove App, then tap Delete App to delete it from iPhone.
You can download it using this ---> https://apps.apple.com/us/app/fitbit-health-fitness/id462638897 <---
ok, done
Already downloaded?
yes.
Okay, try to connect it, please.
I just went to settings and it said connection unsuccessful. The versa 3 looks like there's no power but I just charged it yesterdayfor several hours.
it just flashed 0% charge. I'll plug it in.
Okay, got it.
What's next?
Maybe it's because of a battery problem. I think the device battery should not have been discharged so quickly
I have it plugged in. I still can't connect it to my phone.
Got it
Try this, please:
done, but the fitbit is plugged in and doesn't look like it is charging
my phone says it's searching
Try to unplug it and plug it in again.
OK, holding the side button for 10 seconds doesnt do anything
the fitbit just pinged on
Okay, so is your device turned on now?
I t connected and i put in the 4 diget code
Okay, great
now it's telling me I should wait until it charges 25% before I go further.
Okay, let's wait :)
it's at 14% now
I'm not in a hurry :)
Thanks for your patience
You are welcome :)
I just connected it to our home Wifi
Okay, great
My phone tells me that it is connected to my versa 3. How can I tell if there is a battery problem?
A fully-charged Versa 3 has a battery life of 6+ days.
Just check how long it holds a charge
So it's connected now, right?
yes
Great ;)
it's charged 40%. If it doesn't hold a charge, what is my next step?
You will need to change the battery then, but hope everything would be okay.
I hope the warranty is still valid :)
I guess we're all set then. Thanks for your help.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
All set. Thanks again!
Okay, great :)
I am so pleased to see your issue got resolved!
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