Updated: June 02, 2023
Was it helpful?
by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Im trying to get my Afterpay refund back

Short summary:

  1. Visit the Afterpay Help Center website by clicking on the following link: https://help.afterpay.com/hc/en-us/requests/new?ticket_form_id=4417212380057
  2. On the page, you will see a support ticket form. Fill out the required information in the form, including your name, email address, and phone number. Make sure to provide accurate contact information so that Afterpay can reach you.
  3. In the "How can we help?" section, select the appropriate option related to refunds or returns.
  4. Provide a detailed explanation of your situation, including the return you made and the need to request a payment delay. Include any relevant order details or information that may assist Afterpay in understanding your request.
  5. Once you have filled out the form, click on the "Submit" button to send your support ticket to Afterpay.
Top answer

Hello, thank you for using Howly.
After making a return, it may take several days for the merchant to accept the return and process a refund.
If you’ve made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the merchant to process your refund, you can do so easily in the Afterpay app.


Just follow the steps below:

  1. From the Orders Details menu, select Returning an Order.
  2. Choose whether the return is for a purchase made in-store or online.
  3. Following the prompts, enter the order details as instructed.
Customer Replay

Im going to try contacting them. Do they have a phone number
Not good with website

Top answer

Please fill out this support ticket > https://help.afterpay.com/hc/en-us/requests/new?ticket_form_id=4417212380057
You will need to put your phone number in so Afterpay could count you
So after putting your number in Afterpay could contact you via it

Customer Replay

Yes. Thank you do much.

Have a great one!

banner 3
Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Android problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info