Updated: March 20, 2023

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by Oleksandr Lazariev

Tech Expert & Writer

796 resolved issues

Verified Expert in:
iOS apps issues, Laptops issues, Mac issues, Routers issues

I'm having trouble login in to a gmail account i created

Oleksandr Lazariev

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay

*****

Oleksandr Lazariev

Nice to meet you, *****

Customer Replay

Nice to meet you as well
So I'm trying to log i. To my old /current gmail account

Oleksandr Lazariev

Do you need to recover your gmail?

Customer Replay

I have a bunch of pictures. On that drive i would like to retrive its also the email i have as my primary for facebook
I do not even i type i. The forget password it tells me i can't recover my account

Oleksandr Lazariev

Tell me, please, your gmail

Customer Replay

*****@gmail.com
i am also unable to add a backup email to my current Facebook
Cause its with the gmail in question

Oleksandr Lazariev

Ok, thanks
Just a moment

Go to the page
https://accounts.google.com/signin/recovery

Enter the email, then click "Next".
Instead of entering your password, click "Try another way"
Enter the phone number.
Choose the option "Send a code".
If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.

And tell me the result

Customer Replay

Visitor uploaded: Screenshot.jpg
This is the result

Oleksandr Lazariev

Could you try from another device?

Customer Replay

Yes turning on my laptop now

Oleksandr Lazariev

Great!

Customer Replay

Same thing

Oleksandr Lazariev

Please, use the device and Wi-Fi that you usually use
And try again

Customer Replay

I did i am at home so i haven't been able to log into this gmail for quite a while

Oleksandr Lazariev

I am sorry that such situation has happened
I’m terribly sorry but as our service is not affiliated with Google, our instruments are quite limited.
I recommend you contact Google directly by following the link below:

https://support.google.com/googlepay/gethelp

Customer Replay

Thank you so you have any advice on how i can add a backup email to my existing Facebook account i would not like to lose access to this as well

Oleksandr Lazariev

Please, ignore the fact this is a Google Pay chat – this is the only possibility to reach their live support, but I believe they will be able to help you more with the issue you’re facing.
To contact them, please follow the steps below:

Once you’re on that page, in the Step 1 field, write something like "payment issues"
Choose Other from the “Choose the best description of this issue” drop-down list and click or tap on the blue button signed Next step
On Step 2, scroll down to a blue button signed Next step and click or tap on it
You will be displayed with the options in Step 3 – please, choose the most convenient method for you from given
You will be connected to a Google expert to whom you can explain your issue in detail

Please note that in order to contact them you will need an active Gmail account, so in case you don't have one, please proceed to create one.
If you need any help with it, please let me know!
Do you have an access to your Facebook?

Customer Replay

Yes i do

Oleksandr Lazariev

And do you need to change an email to your Facebbok?

Customer Replay

Yes the primary email is the email i need access to i would like to keep that email for now and just add a backup its also backed up with my current phone number which is how i log in
But i do also know the password to my Facebook as well

Oleksandr Lazariev

Do you want to do it from a website?

Customer Replay

Doesn't matter as long as i can add an email for this

Oleksandr Lazariev

Please, open Facebook from a website
Click the downward facing arrow

Customer Replay

On one sec

Oleksandr Lazariev

Take your time

Customer Replay

Ok im at the arrow