Updated: March 30, 2023
77 Views
Was it helpful?
author
by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I'm based in Australia & subscribe for a UK landline number

I am unable to retrieve messages
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

I'm paying a monthly subscription to Skype for a UK based landline number & am unable to retrieve voice messages

image

author

Are you sure that your voice messaging is enabled?

Customer Replay

Unsure

banner 3
author

I got you.
Please, follow the instructions below:
Sign in to your account and, in the Manage features section, select Call forwarding and voicemail. Check that the status is Enabled. If it’s not, select the button to enable it. https://secure.skype.com/account/

Customer Replay

Done

author

Next, try signing out of Skype and signing back in again: in Skype, select your profile picture and select Sign Out , and then sign back in. Voice messaging should now be enabled.

Customer Replay

On the 2 messages which show as Anonymous, if I click on that, it goes to "invite to skype" or "add credit"

author

Alright.
Can you open Skype and check if the issue persists?

Customer Replay

Still doing the same

banner 6
Customer Replay

Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 484046
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 244206

author

Do you want to retrieve voice messages that you sent to a specific person?

Customer Replay

No. I want to retrieve voice messages that have been left for me

author

May I ask from whom?

Customer Replay

I sent you the screen shots. Anonymous

banner 9
author

Don't you think they deleted the voice messages?

Customer Replay

No. They can't

author

I got you.
Let's try to retrieve your voicemails.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.

Customer Replay

Will do

author
  • Launch Skype and log in to your account.
Customer Replay

Done

author
  • Activate Skype's voicemail feature by selecting the "Voicemail" tab and clicking on the "Activate my voicemail now" button. If you already have a Skype Online Number or unlimited subscription package, then this feature is already enabled by default.
Customer Replay

It says its enabled

author
  • Click on the "View" menu and select "Voicemail Messages."
Customer Replay

There is no view menu. Just a list of recent chats, 2 of whuch show voice message
Afain, when i clixk on them, it gies to a page that sats "invite ti skyoe" or add credit"
Visitor uploaded:Image.jpg
Type: image/jpeg
Size: 2812276
As you can see from the photo I just sent, it shiws the voicemail but with an exclamation mark

author

Yes, this is a default Skype page. Under these buttons, you can see the voicemail at the bottom of the screen.

Customer Replay

Yes but showing an exclamation mark when you click on play

author

Can you move your cursor on the exclamation mark?

Customer Replay

Yes

author

Does it show the reason why you can't listen to the voicemail?

Customer Replay

Left click does nothing, right click just gives options to reply, downliad, save as, forward etc
Do I need to add credit to receive the message

author

I don't think so. Most likely, the voice message is too short. That's why you can't listen to it.
Can you listen to voicemails from other users?

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 4318689
I've just checked that too. They are all showing the same
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3776772

author

I got you.
Do you have the same issue with the mobile Skype version?

Customer Replay

Yes

author

I understand.
You can try to disable Call Forwarding temporarily:

  1. Sign out of your Skype account.
  2. Close the Skype application.
  3. Launch the Skype URL at https://www.skype.com/en/
  4. Login into Skype account via My Account on the Skype website.
  5. Locate Manage Features and select Call forwarding and voicemail.
  6. Check the Call forwarding option to disable it.
  7. Wait patiently for 3 to 5 minutes before re-enabling the call forwarding option.
  8. Log out of the Skype website.
  9. Re-open the Skype application and log in to your Skype account.
    This should take care of the problem and Skype voicemail should start working properly again.
Customer Replay

This just made things worse. Made me log on under Microsoft. Now bot showing any of my chats etc. Nor could I find manage accounts

author

You had to open the Online Skype version.

Customer Replay

I entered the url you gave me

author

Did you log in to your Skype account?

Customer Replay

It made me login through Microsoft
The new one showing doesn't have my uk number showing or any chats or contacts

author

Okay.
Can you open this link?: https://web.skype.com/

Customer Replay

How di I cancel the microsoft skype

author

Do you mean your Microsoft Skype subscription?

Customer Replay

Yes I can open that link but again, its the microsoft one. No profile photo, no purchases, no chats etc

author

I want you to know that Skype is a Microsoft product.

Customer Replay

I realise that. But it looks like it has set up a whole new account. Not the one I've been using
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3760907

author

Can you open this link and try to log in to your Skype account?: https://web.skype.com/

Customer Replay

Ok that worked

author

Good.
Locate Manage Features and select Call forwarding and voicemail.
Check the Call forwarding option to disable it.

Customer Replay

Wont allow me to confirm

author

Did you open the Manage Features?

Customer Replay

Went to settings, calling, call forwarding and voicemail. Can't find manage settings
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3230356
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3840316
These are the only drop down menus

author

On the first picture, you have the "Settings" tab. Can you open it?

Customer Replay

Yes, thats what i went into before

author

Okay. Let me find a different way for you.

Customer Replay

Went to calling

author

Did you open it?

Customer Replay

Then call forwarding and voicemail. Now disabled.

author

Good.
Check the Call forwarding option to disable it.
Wait patiently for 3 to 5 minutes before re-enabling the call forwarding option.
Log out of the Skype website.
Re-open the Skype application and log in to your Skype account.

Customer Replay

All done. Re enabled call forwarding and voucemail
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2676406

author

Great!
But you had to re-enable it through the website and then open the Skype app.

Customer Replay

That's what I did. Doing it again

Customer Replay

I have done it all. I rang the uk landline number & left a message to test it. It now appears to be working. Thank you

author

Great!
Is there anything else I can do for you today?

Customer Replay

No thank you

author

Thank you for chatting with us today!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/74fc7112-0d5f-44ce-cda0-2120b0710800/width=80
Our expert Denys is online and ready to resolve your issues
326 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Victor Z.

Expert's Assistant

Victor Z.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info