Updated: May 11, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

II have ani-Mac computer and I have not been able to get an internet connection even after disconnecting my router and modem

I recently upgraded my os.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you try to solve the issue yourself? What have you done so far?

Customer Replay

Yes I’ve tried to resolve the issue myself.

What troubleshooting have you done so far?

Customer Replay

I’ve tried disconnecting my modem and router and restarting my Mac Ventura.


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Okay, got it
Do you have a connection on your other devices?

Customer Replay


Let's try to reset your router. Please, find the pinhole labeled “Reset” with the button inside of it.

Customer Replay

i have eero router and a modem. The eero router does not have a pin hole.

Customer Replay

Should I reset the modem with a pin hole

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Yes, that would be great, *****.
Please give it a try.

Customer Replay

ok give me a few minutes to do that . I’ll get back on when I’ve finished

Sure, take your time.

Customer Replay

Ok I activated the pin hole

Did you try to connect to it after resetting with the pin hole?

Customer Replay

yes still no internet. Not sure if pressing into pin hole was effective

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It should turn off and the on again.

Customer Replay

It didn’t
I pressed in a wire but did nilot notice a turn off
i can try it again

Try to use pin hole again, if it will not restart, do this:
Try to unplug it from the outlet while it is on.
Leave it like this for 2 minutes.
Plug into the outlet and turn on again.

Customer Replay

Yes I’ll try that

Thank you! Take your time, I will be here.

Customer Replay

I did as you instructed. Going back to my computer it is still off line

Let's perform a Wireless Diagnostic, okay?

  1. Press and hold the Option key on your keyboard while clicking Wi-Fi in Control Center or the menu bar.
  2. Then choose Open Wireless Diagnostics from the menu.
Customer Replay

That worked. I have a connection. Thank you sir.

Is there anything else I can do for you today?

Customer Replay

No that’s all.

I am so pleased to see your issue got resolved!

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