Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Did you try to solve the issue yourself? What have you done so far?
Did you try to solve the issue yourself? What have you done so far?
Customer Reply
Yes I’ve tried to resolve the issue myself.
What troubleshooting have you done so far?
Customer Reply
I’ve tried disconnecting my modem and router and restarting my Mac.
Okay, got it
Do you have a connection on your other devices?
Do you have a connection on your other devices?
Customer Reply
Yes
Let's try to reset your router. Please, find the pinhole labeled “Reset” with the button inside of it.
Customer Reply
i have eero router and a modem. The eero router does not have a pin hole.
I see.
Customer Reply
Should I reset the modem with a pin hole
Yes, that would be great, *****.
Please give it a try.
Please give it a try.
Customer Reply
ok give me a few minutes to do that . I’ll get back on when I’ve finished
Sure, take your time.
Customer Reply
Ok I activated the pin hole
Did you try to connect to it after resetting with the pin hole?
Customer Reply
yes still no internet. Not sure if pressing into pin hole was effective
It should turn off and the on again.
Customer Reply
It didn’t
I pressed in a wire but did nilot notice a turn off
i can try it again
I pressed in a wire but did nilot notice a turn off
i can try it again
Try to use pin hole again, if it will not restart, do this:
Try to unplug it from the outlet while it is on.
Leave it like this for 2 minutes.
Plug into the outlet and turn on again.
Try to unplug it from the outlet while it is on.
Leave it like this for 2 minutes.
Plug into the outlet and turn on again.
Customer Reply
Yes I’ll try that
Thank you! Take your time, I will be here.
Customer Reply
I did as you instructed. Going back to my computer it is still off line
Let's perform a Wireless Diagnostic, okay?
1. Press and hold the Option key on your keyboard while clicking Wi-Fi in Control Center or the menu bar.
2. Then choose Open Wireless Diagnostics from the menu.
1. Press and hold the Option key on your keyboard while clicking Wi-Fi in Control Center or the menu bar.
2. Then choose Open Wireless Diagnostics from the menu.
Customer Reply
That worked. I have a connection. Thank you sir.
Is there anything else I can do for you today?
Customer Reply
No that’s all.
I am so pleased to see your issue got resolved!
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