Updated: April 03, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I want to unlock an iPod touch

its on the activation lock

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

thanks nice to meet you too

Did you forget your passcode?

Customer Replay

Yes

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Noted
Do you have a computer?

Customer Replay

yed

Good
Is it near now?

Customer Replay

yes

Okay
Do you have Finder or iTunes on computer?

Customer Replay

Both

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Great
First of all, turn off your iPod touch:

  1. Unplug your iPod touch from the computer if it’s connected.
  2. Press and hold the Top button until the power off slider appears.
  3. Drag the slider to turn off your iPod touch, then wait a minute to make sure that it turns off completely.
Customer Replay

I did

Which iPod generation do you have?

Customer Replay

6

image

Thanks
Next is to put your iPod touch in recovery mode:

  1. Press and hold the Home button for your iPod touch while immediately connecting your iPod touch to
    the computer. Don't let go of the button.
  2. Keep holding the button until you see the recovery mode screen on your iPod touch, then let go.
  3. If you see the passcode screen, you need to turn off your iPod touch and start again.
Customer Replay

Ok

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Let me know when you are done

Customer Replay

Yes I got it

Did you put your device in a recovery mode?

Customer Replay

yes

  • Locate your iPod touch in the Finder or in iTunes on the computer that it’s connected to.
  • Choose Restore when you see the option to Restore or Update.
  • Your computer downloads software for your iPod touch and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPod touch and start again.
Customer Replay

ok

Let me know when you are done.

Customer Replay

ok

Customer Replay

The update stopped in the middle so I unplugged it
Oh now it says preparing iPod for restore

Good, is it in progress?

Customer Replay

yes

Okay
Take your time!
How is it going, *****?

Customer Replay

It’s ready

Very well!
Is the restore process complete? What do you see on the screen now?

Customer Replay

It’s complete

Are you able to access your device normally now, *****?

Customer Replay

yes

Glad to hear that :) Do you perhaps have any additional questions I can help you with?

Customer Replay

no I am all set

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