Created: November 24, 2022

I want to unlock an iPod touch

its on the activation lock
Last Edit: November 24, 2022
Jahed Torres
Jahed Torres Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jahed Torres
Jahed Torres Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
thanks nice to meet you too
Jahed Torres
Jahed Torres Tech Expert & Writer
Did you forget your passcode?
Customer Reply
Yes
Jahed Torres
Jahed Torres Tech Expert & Writer
Noted
Do you have a computer?
Customer Reply
yed
Jahed Torres
Jahed Torres Tech Expert & Writer
Good
Is it near now?
Customer Reply
yes
Jahed Torres
Jahed Torres Tech Expert & Writer
Okay
Do you have Finder or iTunes on computer?
Customer Reply
Both
Jahed Torres
Jahed Torres Tech Expert & Writer
Great
First of all, turn of your iPod touch:
1. Unplug your iPod touch from the computer if it’s connected.
2. Press and hold the Top button until the power off slider appears.
3. Drag the slider to turn off your iPod touch, then wait a minute to make sure that it turns off completely.
Customer Reply
I did
Jahed Torres
Jahed Torres Tech Expert & Writer
Which iPod generation do you have?
Customer Reply
6
Jahed Torres
Jahed Torres Tech Expert & Writer
Thanks
Next is to put your iPod touch in recovery mode:
1.Press and hold the Home button for your iPod touch while immediately connecting your iPod touch to
the computer. Don't let go of the button.
2. Keep holding the button until you see the recovery mode screen on your iPod touch, then let go.
3. If you see the passcode screen, you need to turn off your iPod touch and start again.
Customer Reply
Ok
Jahed Torres
Jahed Torres Tech Expert & Writer
Let me know when you are done
Customer Reply
Yes I got it
Jahed Torres
Jahed Torres Tech Expert & Writer
Did you put your device in a recovery mode?
Customer Reply
yes
Jahed Torres
Jahed Torres Tech Expert & Writer
Locate your iPod touch in the Finder or in iTunes on the computer that it’s connected to.
Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPod touch and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPod touch and start again.
Customer Reply
ok
Jahed Torres
Jahed Torres Tech Expert & Writer
Let me know when you are done.
Customer Reply
ok
Jahed Torres
Jahed Torres Tech Expert & Writer
:)
Customer Reply
The update stopped in the middle so I unplugged it
Oh now it says preparing iPod for restore
Jahed Torres
Jahed Torres Tech Expert & Writer
Good, is it in progress?
Customer Reply
yes
Jahed Torres
Jahed Torres Tech Expert & Writer
Okay
Take your time!
How is it going, *****?
Customer Reply
It’s ready
Jahed Torres
Jahed Torres Tech Expert & Writer
Very well!
Is the restore process complete? What do you see on the screen now?
Customer Reply
It’s complete
Jahed Torres
Jahed Torres Tech Expert & Writer
Are you able to access your device normally now, *****?
Customer Reply
yes
Jahed Torres
Jahed Torres Tech Expert & Writer
Glad to hear that :) Do you perhaps have any additional questions I can help you with?
Customer Reply
no I am all set
Jahed Torres
Jahed Torres Tech Expert & Writer
We are glad that you have resolved your issue using Howly!