Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
thanks nice to meet you too
Did you forget your passcode?
Yes
Noted
Do you have a computer?
yed
Good
Is it near now?
yes
Okay
Do you have Finder or iTunes on computer?
Both
Great
First of all, turn off your iPod touch:
I did
Which iPod generation do you have?
6
Thanks
Next is to put your iPod touch in recovery mode:
Ok
Let me know when you are done
Yes I got it
Did you put your device in a recovery mode?
yes
ok
Let me know when you are done.
ok
The update stopped in the middle so I unplugged it
Oh now it says preparing iPod for restore
Good, is it in progress?
yes
Okay
Take your time!
How is it going, *****?
It’s ready
Very well!
Is the restore process complete? What do you see on the screen now?
It’s complete
Are you able to access your device normally now, *****?
yes
Glad to hear that :) Do you perhaps have any additional questions I can help you with?
no I am all set
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