Updated: April 02, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I want to pay my Verizon Bill using my Debit Card

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please, use this link to pay your bill: https://www.verizon.com/payment/

Customer Replay

I have paid my Verizon Bill and it was accepted and processed. Please put Verizon Connection back on.

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How long ago did you pay it?

Customer Replay

About 4 minutes ago.

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Please, wait for another 5 minutes. The connection should be restored by that time.

Customer Replay

Thanks Jolene.

No problem!
Let me know if the connection is back or not in 5 minutes, please.

Customer Replay

It's not back yet.

Got it.
You mean Verizon internet, correct?

Customer Replay

Yes.

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Have you tried restarting your router?

Customer Replay

No.

Please, do so.

Customer Replay

Okay. Please bear with me. The router is upstairs. I am going to restart it.

No problem, I will wait.
Tried that already?

Customer Replay

I have reset the router upstairs. The television upstairs came back on. Should I do the same thing for the router downstairs?

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Sure, reset that router also.

Customer Replay

I did but the roster downstairs did not turn off as the upstairs router. I also have another router in my middle bedroom.

I think you have to reboot all the routers.

  1. Unplug the router from the power outlet.
  2. Wait at least 15 seconds.
  3. Plug it back in.
Customer Replay

Jolene, I have disconnected the coaxial cable and the power cable and recounted them back to the router but my television downstairs hasn't come on.

Okay, so you have restarted all your routers, right?

Customer Replay

No. I have not restarted the one in the middle bedroom.

Okay, restart it also and tell me if it helps.

Customer Replay

Okay. I will and let you know in two minutes.

Sure, take your time, I'm not in a hurry :)
What stage are you at?

Customer Replay

I am waiting for Verizon FIOS to come on. My front television is on. But the living room and the middle room televisions have not come on.

I see.
Have you already restarted it?

Customer Replay

Yes

Okey.
So, it works now on one of your TV, right?

Customer Replay

Yes.

Please try to repeat the procedure on each TV separately Looks like you’ve been inactive for a while. Are you still with me?

Customer Replay

Fios keeps setting the television in the living room to hdmi1
I believe it should be hdmi2

I see.
You can try to repeat the procedure with the TV turned on, but it is better that the rest are turned off.

Customer Replay

Okay.

😊
Please, keep me posted.

Customer Replay

I have tried several times but the living room television has not come on.

What about the second TV,is it also came on?

Customer Replay

No.

Are all other TVs turned off when you try to connect?

Customer Replay

Yes

Customer Replay

Can you refresh or reboot my routers from your end?

Unfortunately, no.

Customer Replay

Then how can you help me?

Please,try to turn off all your TVs and try the procedure again.

  1. Unplug the router from the power outlet.
  2. Wait at least 15 seconds.
  3. Plug it back in.
Customer Replay

The middle television is now on. Thanks. I will do the same for the television in the middle bedroom.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you for chatting with us today!
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