Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please, use this link to pay your bill: https://www.verizon.com/payment/
Please, use this link to pay your bill: https://www.verizon.com/payment/
Customer Reply
I have paid my Verizon Bill and it was accepted and processed. Please put Verizon Connection back on.
How long ago did you pay it?
Customer Reply
About 4 minutes ago.
Please, wait for another 5 minutes. The connection should be restored by that time.
Customer Reply
Thanks Jolene.
No problem!
Let me know if the connection is back or not in 5 minutes, please.
Let me know if the connection is back or not in 5 minutes, please.
Customer Reply
It's not back yet.
Got it.
You mean Verizon internet, correct?
You mean Verizon internet, correct?
Customer Reply
Yes.
Have you tried restarting your router?
Customer Reply
No.
Please, do so.
Customer Reply
Okay. Please bear with me. The router is upstairs. I am going to restart it.
No problem, I will wait.
Tried that already?
Tried that already?
Customer Reply
I have reset the router upstairs. The television upstairs came back on. Should I do the same thing for the router downstairs?
Sure, reset that router also.
Customer Reply
I did but the roster downstairs did not turn off as the upstairs router. I also have another router in my middle bedroom.
I think you have to reboot all the routers.
1. Unplug the router from the power outlet.
2. Wait at least 15 seconds.
3. Plug it back in.
1. Unplug the router from the power outlet.
2. Wait at least 15 seconds.
3. Plug it back in.
Customer Reply
Jolene, I have disconnected the coaxial cable and the power cable and recounted them back to the router but my television downstairs hasn't come on.
Okay, so you have restarted all your routers, right?
Customer Reply
No. I have not restarted the one in the middle bedroom.
Okay, restart it also and tell me if it helps.
Customer Reply
Okay. I will and let you know in two minutes.
Sure, take your time, I'm not in a hurry :)
What stage are you at?
What stage are you at?
Customer Reply
I am waiting for Verizon FIOS to come on. My front television is on. But the living room and the middle room televisions have not come on.
I see.
Have you already restarted it?
Have you already restarted it?
Customer Reply
Yes
Okey.
So, it works now on one of your TV, right?
So, it works now on one of your TV, right?
Customer Reply
Yes.
Please try to repeat the procedure on each TV separately Looks like you’ve been inactive for a while. Are you still with me?
Customer Reply
Fios keeps setting the television in the living room to hdmi1
I believe it should be hdmi2
I believe it should be hdmi2
I see.
You can try to repeat the procedure with the TV turned on, but it is better that the rest are turned off.
You can try to repeat the procedure with the TV turned on, but it is better that the rest are turned off.
Customer Reply
Okay.
😊
Please, keep me posted.
Please, keep me posted.
Customer Reply
I have tried several times but the living room television has not come on.
What about the second TV,is it also came on?
Customer Reply
No.
Are all other TVs turned off when you try to connect?
Customer Reply
Yes
I see.
Customer Reply
Can you refresh or reboot my routers from your end?
Unfortunately, no.
Customer Reply
Then how can you help me?
Please,try to turn off all your TVs and try the procedure again.
1. Unplug the router from the power outlet.
2. Wait at least 15 seconds.
3. Plug it back in.
1. Unplug the router from the power outlet.
2. Wait at least 15 seconds.
3. Plug it back in.
Customer Reply
The middle television is now on. Thanks. I will do the same for the television in the middle bedroom.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
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