Created: November 29, 2022

I want to pay my Verizon Bill using my Debit Card

Last Edit: January 6, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Please, use this link to pay your bill: https://www.verizon.com/payment/
Customer Reply
I have paid my Verizon Bill and it was accepted and processed. Please put Verizon Connection back on.
Jolene Haston
Jolene Haston Tech Expert & Writer
How long ago did you pay it?
Customer Reply
About 4 minutes ago.
Jolene Haston
Jolene Haston Tech Expert & Writer
Please, wait for another 5 minutes. The connection should be restored by that time.
Customer Reply
Thanks Jolene.
Jolene Haston
Jolene Haston Tech Expert & Writer
No problem!
Let me know if the connection is back or not in 5 minutes, please.
Customer Reply
It's not back yet.
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it.
You mean Verizon internet, correct?
Customer Reply
Yes.
Jolene Haston
Jolene Haston Tech Expert & Writer
Have you tried restarting your router?
Customer Reply
No.
Jolene Haston
Jolene Haston Tech Expert & Writer
Please, do so.
Customer Reply
Okay. Please bear with me. The router is upstairs. I am going to restart it.
Jolene Haston
Jolene Haston Tech Expert & Writer
No problem, I will wait.
Tried that already?
Customer Reply
I have reset the router upstairs. The television upstairs came back on. Should I do the same thing for the router downstairs?
Jolene Haston
Jolene Haston Tech Expert & Writer
Sure, reset that router also.
Customer Reply
I did but the roster downstairs did not turn off as the upstairs router. I also have another router in my middle bedroom.
Jolene Haston
Jolene Haston Tech Expert & Writer
I think you have to reboot all the routers.
1. Unplug the router from the power outlet.
2. Wait at least 15 seconds.
3. Plug it back in.
Customer Reply
Jolene, I have disconnected the coaxial cable and the power cable and recounted them back to the router but my television downstairs hasn't come on.
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, so you have restarted all your routers, right?
Customer Reply
No. I have not restarted the one in the middle bedroom.
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, restart it also and tell me if it helps.
Customer Reply
Okay. I will and let you know in two minutes.
Jolene Haston
Jolene Haston Tech Expert & Writer
Sure, take your time, I'm not in a hurry :)
What stage are you at?
Customer Reply
I am waiting for Verizon FIOS to come on. My front television is on. But the living room and the middle room televisions have not come on.
Jolene Haston
Jolene Haston Tech Expert & Writer
I see.
Have you already restarted it?
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
Okey.
So, it works now on one of your TV, right?
Customer Reply
Yes.
Jolene Haston
Jolene Haston Tech Expert & Writer
Please try to repeat the procedure on each TV separately Looks like you’ve been inactive for a while. Are you still with me?
Customer Reply
Fios keeps setting the television in the living room to hdmi1
I believe it should be hdmi2
Jolene Haston
Jolene Haston Tech Expert & Writer
I see.
You can try to repeat the procedure with the TV turned on, but it is better that the rest are turned off.
Customer Reply
Okay.
Jolene Haston
Jolene Haston Tech Expert & Writer
😊
Please, keep me posted.
Customer Reply
I have tried several times but the living room television has not come on.
Jolene Haston
Jolene Haston Tech Expert & Writer
What about the second TV,is it also came on?
Customer Reply
No.
Jolene Haston
Jolene Haston Tech Expert & Writer
Are all other TVs turned off when you try to connect?
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
I see.
Customer Reply
Can you refresh or reboot my routers from your end?
Jolene Haston
Jolene Haston Tech Expert & Writer
Unfortunately, no.
Customer Reply
Then how can you help me?
Jolene Haston
Jolene Haston Tech Expert & Writer
Please,try to turn off all your TVs and try the procedure again.
1. Unplug the router from the power outlet.
2. Wait at least 15 seconds.
3. Plug it back in.
Customer Reply
The middle television is now on. Thanks. I will do the same for the television in the middle bedroom.
Jolene Haston
Jolene Haston Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you for chatting with us today!
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