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*****
Nice to meet you, *****!
Please, use this link to pay your bill: https://www.verizon.com/payment/
I have paid my Verizon Bill and it was accepted and processed. Please put Verizon Connection back on.
How long ago did you pay it?
About 4 minutes ago.
Please, wait for another 5 minutes. The connection should be restored by that time.
Thanks Jolene.
No problem!
Let me know if the connection is back or not in 5 minutes, please.
It's not back yet.
Got it.
You mean Verizon internet, correct?
Yes.
Have you tried restarting your router?
No.
Please, do so.
Okay. Please bear with me. The router is upstairs. I am going to restart it.
No problem, I will wait.
Tried that already?
I have reset the router upstairs. The television upstairs came back on. Should I do the same thing for the router downstairs?
Sure, reset that router also.
I did but the roster downstairs did not turn off as the upstairs router. I also have another router in my middle bedroom.
I think you have to reboot all the routers.
Jolene, I have disconnected the coaxial cable and the power cable and recounted them back to the router but my television downstairs hasn't come on.
Okay, so you have restarted all your routers, right?
No. I have not restarted the one in the middle bedroom.
Okay, restart it also and tell me if it helps.
Okay. I will and let you know in two minutes.
Sure, take your time, I'm not in a hurry :)
What stage are you at?
I am waiting for Verizon FIOS to come on. My front television is on. But the living room and the middle room televisions have not come on.
I see.
Have you already restarted it?
Yes
Okey.
So, it works now on one of your TV, right?
Yes.
Please try to repeat the procedure on each TV separately Looks like you’ve been inactive for a while. Are you still with me?
Fios keeps setting the television in the living room to hdmi1
I believe it should be hdmi2
I see.
You can try to repeat the procedure with the TV turned on, but it is better that the rest are turned off.
Okay.
😊
Please, keep me posted.
I have tried several times but the living room television has not come on.
What about the second TV,is it also came on?
No.
Are all other TVs turned off when you try to connect?
Yes
I see.
Can you refresh or reboot my routers from your end?
Unfortunately, no.
Then how can you help me?
Please,try to turn off all your TVs and try the procedure again.
The middle television is now on. Thanks. I will do the same for the television in the middle bedroom.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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