Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
So you are not receiving the emails on one of your email accounts in Thunderbird?
What do you mean by "not loading"?
So you are not receiving the emails on one of your email accounts in Thunderbird?
What do you mean by "not loading"?
Customer Reply
The emails are being received by the TDS portal but are not showing up in the account inbox after Friday at 3:10 PM
Got it.
Let's try to repair your inbox folder.
Open Thunderbird and select the folder in which the email is present which you want to view.
Next, right-click on the selected folder and choose the Properties option.
Now, you will see the Repair Folder button in the Folder Properties. Click on the Repair Folder > OK.
After the completion of the repair process, try to open and view the emails again.
Let's try to repair your inbox folder.
Open Thunderbird and select the folder in which the email is present which you want to view.
Next, right-click on the selected folder and choose the Properties option.
Now, you will see the Repair Folder button in the Folder Properties. Click on the Repair Folder > OK.
After the completion of the repair process, try to open and view the emails again.
Customer Reply
I tried Folder Repair and nothing happened.
Got it.
Let's Rebuild Folders in Mozilla Thunderbird.
Before implementing the steps, make sure that Thunderbird is closed and is not running in the background.
Here are the steps:
1. Open the location similar to: C:Users<Username>AppDataRoaming
ThunderbirdProfilesxxxxxxx.default-release
2. Go to the data folder i.e., ImapMail or Mail folder as per your account configuration.
3. If the problem is with your Inbox, carefully delete the Inbox.msf file.
Let's Rebuild Folders in Mozilla Thunderbird.
Before implementing the steps, make sure that Thunderbird is closed and is not running in the background.
Here are the steps:
1. Open the location similar to: C:Users<Username>AppDataRoaming
ThunderbirdProfilesxxxxxxx.default-release
2. Go to the data folder i.e., ImapMail or Mail folder as per your account configuration.
3. If the problem is with your Inbox, carefully delete the Inbox.msf file.
Customer Reply
I'm trying to find the Inbox.msf file
Got it.
It should be in ImapMail or Mail folder.
It should be in ImapMail or Mail folder.
Customer Reply
found it and deleted it
Got it.
Now, restart Thunderbird. It will rebuild the MSF file and show all the messages.
Now, restart Thunderbird. It will rebuild the MSF file and show all the messages.
Customer Reply
nothing happened
Are you sure that you deleted the needed file?
Customer Reply
I'll look again.
Ok.
Did you close Thunderbird before deleting the file?
Did you close Thunderbird before deleting the file?
Customer Reply
I X'd the window.
Got it.
Did you terminate the background processes?
Did you terminate the background processes?
Customer Reply
not sure. I'll go to Task Manager and stop the pr ocess
OK it is not running in Task Manager. Should I open it again?
OK it is not running in Task Manager. Should I open it again?
Hold on. Did you double-check that the needed file was removed?
Customer Reply
Yes.
Ok. Please start Thunderbird and try checking your inbox.
Customer Reply
still no emails loading
Got it. Did you try removing the account and then adding it back?
Customer Reply
no Which account?
I'm sorry, I mean your email account on Thunderbird, on which you do not receive emails.
To delete an account, select it in the left pane of Account Settings, then Account Actions at the bottom of the left pane, Remove Account.
To delete an account, select it in the left pane of Account Settings, then Account Actions at the bottom of the left pane, Remove Account.
Customer Reply
It's gone
Ok.
Please try adding the account again.
Please try adding the account again.
Customer Reply
I had to find the password
Sure.
Do you need help resetting the password?
Do you need help resetting the password?
Customer Reply
No, I found the one it likes. It seems to be reloading the emails.
Ok. Keep me updated, please :)
Customer Reply
Finally I have 39 unread messages. Thank you very much.
You are welcome :)
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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