I subscribed to Spotify Duo

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Just to confirm, you have a Spotify Duo subscription already, right?

Good. I will show you how to share the subscription with your wife then :)
Can you log in to your Spotify account at the moment? You will need to access it's settings

Good. Will provide you with the steps in a moment
Please open Settings menu in your account
Next, Choose Account
You will see your email address and username
Under that data, you should see your current subscription - Spotify Duo. Click on that subscription, please

Seems like your account is not updated yet. Did you get the email confirmation form Spotify to your email address about the plan changed?

I see.
Let's try to change the plan again, should we?

You should use the web version of the website to be able to change the plan, not the App. So please close the App if you have been using it before.

I see. Please follow this link instead ----> ibit.ly/hUGn
A login page should open in your web browser then. You will need to log in to your account using your email address and password
Let me know if you are able to log in, please
Then I will provide you with the next steps, *****

Good.
1. Under Your plan, click CHANGE PLAN.
2. Choose a plan Duo.
Can you please do that?

Good.
Is there anything else I can do for you today?

I am so pleased to see your issue got resolved!