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I purchased a replacement Lenovo tablet for my daughter, I was setting it up and it prompted me to set up a parental security, before I completed it, I got destracted
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So, that happened during the setup process?
I started it and created a new email address for my daughter, i didn't complete and when i went to finish it, it's locked
The tablet is locked?
yes
What exactly do you see right now on your tablet? What screen?
i will try attach a photo
Thank you!
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
I cant attach
Can you send the photo to this email in this case? -> help@howly.com
ive turned tablet on and screen just says device locked
Got it.
I just sent it to the above email address
Let me check first.
Follow this to factory reset your tablet:
- Ensure the device is powered off.
- Press and hold the. Volume the Up and Power buttons. until the Lenovo logo appears, then release
the Power button. - Continue to hold the. Volume Up button.
- From the Android Recovery screen, select. Wipe data/factory reset.
- Select. Yes.
- Select. Reboot the system now.
ok will try now
Thank you!
Let me know the result.
the screen is remaining black and in the bottom corner writing is coming up fast reboot
After what step?
holding the power and volume butt
button
Have you seen the Lenovo logo?
no
Have you powered the tablet off first?
yes
Can you press on fast reboot first?
ive pressed it but its doing noth
Got it, do you know the exact model of your tablet?
lenvo tbx306f
Also, have you set up your own google account before starting parental control?
yes on her old tablet
After the reboot, you still can't click on the "unlock", correct?
it wont let me reboot
Got it
Please try rebooting it again, but hold both Volume buttons.
the lenvo sign appeared
Ok good
but it disappeares
Did you hold the volume buttons?
its asking me to reboot now
it was still locked but i may have hit the wrong thing
Got it, please try again and keep holding the volume up after you see the logo.
i've wiped and factorty rest
Ok, and what do you see now?
i think ive reset it, thank you
Good, You are welcome!
Do you have any additional questions I can help you with?
no thank you
All right!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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