Updated: March 13, 2023
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by Andrew Cheberiak
Tech Expert & Writer
732 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, Home network

I purchased a replacement Lenovo tablet for my daughter, I was setting it up and it prompted me to set up a parental security, before I completed it, I got destracted

When I went back to complete it, it is telling me the device is locked the email address for my daughter was removed without a parents permission. which no one done, when I press unlock it lets me do nothing!!

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So, that happened during the setup process?

Customer Replay

I started it and created a new email address for my daughter, i didn't complete and when i went to finish it, it's locked

The tablet is locked?


Customer Replay


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What exactly do you see right now on your tablet? What screen?

Customer Replay

i will try attach a photo

Thank you!
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

I cant attach

Can you send the photo to this email in this case? -> help@howly.com

Customer Replay

ive turned tablet on and screen just says device locked

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Customer Replay

I just sent it to the above email address

Let me check first.
Follow this to factory reset your tablet:

  1. Ensure the device is powered off.
  2. Press and hold the. Volume the Up and Power buttons. until the Lenovo logo appears, then release
    the Power button.
  3. Continue to hold the. Volume Up button.
  4. From the Android Recovery screen, select. Wipe data/factory reset.
  5. Select. Yes.
  6. Select. Reboot the system now.
Customer Replay

ok will try now

Thank you!
Let me know the result.

Customer Replay

the screen is remaining black and in the bottom corner writing is coming up fast reboot

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After what step?

Customer Replay

holding the power and volume butt

Have you seen the Lenovo logo?

Customer Replay


Have you powered the tablet off first?

Customer Replay


Can you press on fast reboot first?

Customer Replay

ive pressed it but its doing noth

Got it, do you know the exact model of your tablet?

Customer Replay

lenvo tbx306f

Also, have you set up your own google account before starting parental control?

Customer Replay

yes on her old tablet

After the reboot, you still can't click on the "unlock", correct?

Customer Replay

it wont let me reboot

Got it
Please try rebooting it again, but hold both Volume buttons.

Customer Replay

the lenvo sign appeared

Customer Replay

but it disappeares

Did you hold the volume buttons?

Customer Replay

its asking me to reboot now

Customer Replay

it was still locked but i may have hit the wrong thing

Got it, please try again and keep holding the volume up after you see the logo.

Customer Replay

i've wiped and factorty rest

Ok, and what do you see now?

Customer Replay

i think ive reset it, thank you

Good, You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

no thank you

All right!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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