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I ordered and paid for an item from Etsy where is my order?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please clarify your issue, Etsy says that your order had been delivered, but it's not, right?
No, not received at my address
I see, so they had delivered to the wrong address
Could you clarify, did you enter the correct address when you made an order?
Certainly did
Got it
Could you clarify, do you have the tracking number?
Standby a sec
Sure, take your time
Can not find that info. I note that the courier states that delivery was complete. NOT SO
Did you make an order via your account on Etsy or as a guest?
I THINK AS A GUEST
Got it
NEVER USED THE CO BEFORE
Could you please check your email for the name of the carrier and the tracking number once more?
WILL DO, wait a sec
Sure, take your time
Very pleased
Sorry can located courier details. Only bank details of purchase
I see
Maybe you can find an order number?
But I'm stating there has been no delivery at my address
Yeah, I got that
But in order to do something with that we'll need at least an order number.
I don't have an order notation
Also, I highly recommend you follow these steps:
- Open your email inbox.
- Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com.
- Select View your order.
- Follow the steps to sign in or create an Etsy account. The account you link your guest order to must
have the same email address that you used for your guest order. Your order is automatically connected to your Etsy account. - Once you’ve connected your order, you can choose that order and contact the seller for help.
These steps will allow you to contact the seller of your order directly, not the Etsy support
Cheers. I appreciate all you help, thanks.
You're welcome!
Do you have any additional questions I can help you with?
Not at this time tk
tks
You're welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Stay warm buddy
Thank you!
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