Updated: March 17, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

I ordered and paid for an item from Etsy where is my order?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please clarify your issue, Etsy says that your order had been delivered, but it's not, right?


Customer Replay

No, not received at my address

I see, so they had delivered to the wrong address
Could you clarify, did you enter the correct address when you made an order?

Customer Replay

Certainly did

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Got it
Could you clarify, do you have the tracking number?

Customer Replay

Standby a sec

Sure, take your time

Customer Replay

Can not find that info. I note that the courier states that delivery was complete. NOT SO

Did you make an order via your account on Etsy or as a guest?

Customer Replay


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Customer Replay


Could you please check your email for the name of the carrier and the tracking number once more?

Customer Replay

WILL DO, wait a sec

Sure, take your time

Customer Replay

Very pleased
Sorry can located courier details. Only bank details of purchase

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I see
Maybe you can find an order number?

Customer Replay

But I'm stating there has been no delivery at my address

Yeah, I got that
But in order to do something with that we'll need at least an order number.

Customer Replay

I don't have an order notation

Also, I highly recommend you follow these steps:

  1. Open your email inbox.
  2. Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com.
  3. Select View your order.
  4. Follow the steps to sign in or create an Etsy account. The account you link your guest order to must
    have the same email address that you used for your guest order. Your order is automatically connected to your Etsy account.
  5. Once you’ve connected your order, you can choose that order and contact the seller for help.

These steps will allow you to contact the seller of your order directly, not the Etsy support

Customer Replay

Cheers. I appreciate all you help, thanks.

You're welcome!
Do you have any additional questions I can help you with?

Customer Replay

Not at this time tk

You're welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

Stay warm buddy

Thank you!

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