Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
i need to unlock my iphone
i lost it but got it back
i lost it but got it back
Could you please tell what exactly do you mean by unlock?
Have you forgotten your passcode?
Have you forgotten your passcode?
Customer Reply
i have no passcode on it
i had it on lockout mode
i had it on lockout mode
Do you see time left on your screen?
Customer Reply
no tim e left anymore
Got it
Customer Reply
its just locked
Do you remember your Apple ID and password?
Customer Reply
yes
Could you please tell me what is the model of your Iphone and if you have Icloud backup set up?
Customer Reply
i cloud back up yes and i think i have iphone13
Are you sure that you have back up? Otherwise all the data will be erased and this is the only way to unlock your phone
Customer Reply
its ok
Got it
Please, use the following instructions, be aware that you might lost your data:
1. Open your Icloud account from your Mac and loggin if required
2. Once you are logged into iCloud, click the “Find iPhone” option.
3. If the device is available on the list, select it to start unlocking. Click the ”Erase iPhone” option
4. After inputting your Apple ID passcode, your device will be reset. You need to set it up again like a
new iPhone.
I would kindly ask you to keep me updated and feel free to ask any kind of questions if you would have some difficulties
Please, use the following instructions, be aware that you might lost your data:
1. Open your Icloud account from your Mac and loggin if required
2. Once you are logged into iCloud, click the “Find iPhone” option.
3. If the device is available on the list, select it to start unlocking. Click the ”Erase iPhone” option
4. After inputting your Apple ID passcode, your device will be reset. You need to set it up again like a
new iPhone.
I would kindly ask you to keep me updated and feel free to ask any kind of questions if you would have some difficulties
Customer Reply
i inserted m y wireless passcode
Do you have access now?
Customer Reply
restoring my phone with apple id now
Good. Keep me posted, please
Customer Reply
got the code, so far good
Perfect
Customer Reply
restoring from i cloud now
Got it
Customer Reply
its painful
and my cat wants attention...
and my cat wants attention...
aahah, I do understand you
Customer Reply
are you a real person?
Of course I am
Customer Reply
its 6 am in New York
We are providing 24/7 service
Customer Reply
why you are not sleeping
It`s my shift today)
Customer Reply
about 9n min to restore service o n my phone
Got it, you are doing great
Customer Reply
ughhh, thx for the help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
my phone is fully on
i cant thank you enough
i cant thank you enough
Glad to hear that
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no
all. good
all. good
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
i can rest couple more hours now
thank you, you too
thank you, you too
We are glad that you have resolved your issue using Howly!
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