Updated: March 07, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

I need to reload windows 10 on this inspiron laptop

It's 5 years old and windows is corrupt
author

Hello, thank you for using Howly.

Customer Replay

windows 10 has been corrupted and I can't get it reloaded.
It's an inspirion 3552 laptop.

author

Thank you for the details!

image


Have you seen this message on your screen?

Customer Replay

Yes
What does that mean?
OK got it.

author

Many computer problems are caused by corrupted or damaged system files
Fortunately, there are a few ways to fix corrupted system files on your system

Customer Replay

I have cleaned out her files and just need windows 10 reloaded, if possable.

banner 3
author

Got it
To reinstall Windows 10, please do the following:

  1. Click on the Windows button in the bottom left corner of your screen.
  2. Type Control panel and select the control panel app.
Customer Replay

I have a shortcut for control panel.

Customer Replay

It's there.

Customer Replay

I have tried to do restore from there.
Doesn't work.

banner 6
author

In that case, please go to Settings

Customer Replay

ok

author

From there do the following:

  1. Scroll down and click on Update & Security.
  2. Click on Recovery.
  3. Click on Get started.
  4. Click on Remove everything

Let me know when you are done and we'll carry on

Customer Replay

Settings does not show in the lost.
list

author

Click on the Windows button in the bottom left corner of your screen.
Settings should be there

Customer Replay

I got it there

banner 9
Customer Replay

Working on it.

author

Take as much time as you need

Customer Replay

It's doing.

Customer Replay

OK
local reinstall or cloud
Local didn't work for me
Cloud didn't want to either before.

author

What happens when you click Cloud download or Local reinstall?

Customer Replay

I will see.

Customer Replay

It says getting ready on cloud.

author

Okay
Let's wait a few minutes for it to get ready

Customer Replay

ok
Now it says reset.

Customer Replay

Go ahead and do it?

author

Yes
The computer will now restart and clean your hard drive. When it reboots, you will have a fresh installation of Windows 10 without any files or programs from before installed.

Customer Replay

I will loose you in the process.

author

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

You can send an e-mail to me if you will.

author

For your convenience, here's the link - https://howly.com/chat

Customer Replay

You have my e-mail address there.

author

Yes, I see
The Windows reload should be done at this point
If you have any additional questions, you may come back to chat anytime.

Customer Replay

TY

author

You're welcome!

Customer Replay

I am going to give it a shot.

author

Good
Before you go, is there anything else I can assist you with today?
Thank you for choosing our service! This chat has been auto-closed. You can come back to us at any time. Have a nice one!

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1008 resolved issues
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