Updated: March 07, 2023
Was it helpful?
by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

I need to reload windows 10 on this inspiron laptop

It's 5 years old and windows is corrupt

Hello, thank you for using Howly.

Customer Replay

windows 10 has been corrupted and I can't get it reloaded.
It's an inspirion 3552 laptop.

Thank you for the details!


Have you seen this message on your screen?

Customer Replay

What does that mean?
OK got it.

Many computer problems are caused by corrupted or damaged system files
Fortunately, there are a few ways to fix corrupted system files on your system

Customer Replay

I have cleaned out her files and just need windows 10 reloaded, if possable.

banner 3

Got it
To reinstall Windows 10, please do the following:

  1. Click on the Windows button in the bottom left corner of your screen.
  2. Type Control panel and select the control panel app.
Customer Replay

I have a shortcut for control panel.

Customer Replay

It's there.

Customer Replay

I have tried to do restore from there.
Doesn't work.

banner 6

In that case, please go to Settings

Customer Replay


From there do the following:

  1. Scroll down and click on Update & Security.
  2. Click on Recovery.
  3. Click on Get started.
  4. Click on Remove everything

Let me know when you are done and we'll carry on

Customer Replay

Settings does not show in the lost.

Click on the Windows button in the bottom left corner of your screen.
Settings should be there

Customer Replay

I got it there

banner 9
Customer Replay

Working on it.

Take as much time as you need

Customer Replay

It's doing.

Customer Replay

local reinstall or cloud
Local didn't work for me
Cloud didn't want to either before.

What happens when you click Cloud download or Local reinstall?

Customer Replay

I will see.

Customer Replay

It says getting ready on cloud.

Let's wait a few minutes for it to get ready

Customer Replay

Now it says reset.

Customer Replay

Go ahead and do it?

The computer will now restart and clean your hard drive. When it reboots, you will have a fresh installation of Windows 10 without any files or programs from before installed.

Customer Replay

I will loose you in the process.

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

You can send an e-mail to me if you will.

For your convenience, here's the link - https://howly.com/chat

Customer Replay

You have my e-mail address there.

Yes, I see
The Windows reload should be done at this point
If you have any additional questions, you may come back to chat anytime.

Customer Replay


You're welcome!

Customer Replay

I am going to give it a shot.

Before you go, is there anything else I can assist you with today?
Thank you for choosing our service! This chat has been auto-closed. You can come back to us at any time. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Windows problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info