Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
windows 10 has been corrupted and I can't get it reloaded.
It's an inspirion 3552 laptop.
It's an inspirion 3552 laptop.
Thank you for the details!
Have you seen this message on your screen?
Have you seen this message on your screen?
Customer Reply
Yes
Okay
Customer Reply
What does that mean?
OK got it.
OK got it.
Many computer problems are caused by corrupted or damaged system files
Fortunately, there are a few ways to fix corrupted system files on your system
Fortunately, there are a few ways to fix corrupted system files on your system
Customer Reply
I have cleaned out her files and just need windows 10 reloaded, if possable.
Got it
To reinstall Windows 10, please do the following:
1. Click on the Windows button in the bottom left corner of your screen.
2. Type Control panel and select the control panel app.
To reinstall Windows 10, please do the following:
1. Click on the Windows button in the bottom left corner of your screen.
2. Type Control panel and select the control panel app.
Customer Reply
I have a shortcut for control panel.
Good
Customer Reply
It's there.
Okay
Customer Reply
I have tried to do restore from there.
Doesn't work.
Doesn't work.
In that case, please go to Settings
Customer Reply
ok
From there do the following:
1. Scroll down and click on Update & Security.
2. Click on Recovery.
3. Click on Get started.
4. Click on Remove everything
Let me know when you are done and we'll carry on
1. Scroll down and click on Update & Security.
2. Click on Recovery.
3. Click on Get started.
4. Click on Remove everything
Let me know when you are done and we'll carry on
Customer Reply
Settings does not show in the lost.
list
list
Click on the Windows button in the bottom left corner of your screen.
Settings should be there
Settings should be there
Customer Reply
I got it there
Good
Customer Reply
Working on it.
Take as much time as you need
Customer Reply
It's doing.
Good!
Customer Reply
OK
local reinstall or cloud
Local didn't work for me
Cloud didn't want to either before.
local reinstall or cloud
Local didn't work for me
Cloud didn't want to either before.
What happens when you click Cloud download or Local reinstall?
Customer Reply
I will see.
Sure
Customer Reply
It says getting ready on cloud.
Okay
Let's wait a few minutes for it to get ready
Let's wait a few minutes for it to get ready
Customer Reply
ok
Keep me updated, please
Customer Reply
Now it says reset.
Got it
Customer Reply
Go ahead and do it?
Yes
The computer will now restart and clean your hard drive. When it reboots, you will have a fresh installation of Windows 10 without any files or programs from before installed.
The computer will now restart and clean your hard drive. When it reboots, you will have a fresh installation of Windows 10 without any files or programs from before installed.
Customer Reply
I will loose you in the process.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Customer Reply
You can send an e-mail to me if you will.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
You have my e-mail address there.
Yes, I see
The Windows reload should be done at this point
If you have any additional questions, you may come back to chat anytime.
The Windows reload should be done at this point
If you have any additional questions, you may come back to chat anytime.
Customer Reply
TY
You're welcome!
Customer Reply
I am going to give it a shot.
Good
Before you go, is there anything else I can assist you with today?
Thank you for choosing our service! This chat has been auto-closed. You can come back to us at any time. Have a nice one!
Before you go, is there anything else I can assist you with today?
Thank you for choosing our service! This chat has been auto-closed. You can come back to us at any time. Have a nice one!
No comments yet...
Comments