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windows 10 has been corrupted and I can't get it reloaded.
It's an inspirion 3552 laptop.
Thank you for the details!
Have you seen this message on your screen?
Yes
What does that mean?
OK got it.
Many computer problems are caused by corrupted or damaged system files
Fortunately, there are a few ways to fix corrupted system files on your system
I have cleaned out her files and just need windows 10 reloaded, if possable.
Got it
To reinstall Windows 10, please do the following:
I have a shortcut for control panel.
Good
It's there.
Okay
I have tried to do restore from there.
Doesn't work.
In that case, please go to Settings
ok
From there do the following:
Let me know when you are done and we'll carry on
Settings does not show in the lost.
list
Click on the Windows button in the bottom left corner of your screen.
Settings should be there
I got it there
Good
Working on it.
Take as much time as you need
It's doing.
Good!
OK
local reinstall or cloud
Local didn't work for me
Cloud didn't want to either before.
What happens when you click Cloud download or Local reinstall?
I will see.
Sure
It says getting ready on cloud.
Okay
Let's wait a few minutes for it to get ready
ok
Now it says reset.
Got it
Go ahead and do it?
Yes
The computer will now restart and clean your hard drive. When it reboots, you will have a fresh installation of Windows 10 without any files or programs from before installed.
I will loose you in the process.
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You can send an e-mail to me if you will.
For your convenience, here's the link - https://howly.com/chat
You have my e-mail address there.
Yes, I see
The Windows reload should be done at this point
If you have any additional questions, you may come back to chat anytime.
TY
You're welcome!
I am going to give it a shot.
Good
Before you go, is there anything else I can assist you with today?
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