Updated: March 22, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

I'm afraid I was just hacked

Hello, thank you for using Howly.
Tell me, please, why do you think you were hacked?

Customer Replay

I was attempting to register a fuel rewards card and a screen and audio message stated a virus infected my pc, not to proceed further nor shut down my computer, and contact the number on the screen. It also stated the message was from Microsoft. So I called the number and was walked through steps to open the screens. When I asked for a confirmation email as to the assistance I received, the person hung up.

Do you see that message now?

Customer Replay


Please, go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.


Customer Replay

I'm on that page

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Do you see "Quick scan" option?

Customer Replay

I do not see quick scan; It states under Virus and Threat protection no action is needed.

Can you provide me with a screenshot of that?

Customer Replay

Not sure how to do that.

To take a screenshot you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:\Users\ADMIN\Pictures\Screenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: Screenshot.jpg

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Thank you for the screenshot
Please, click on Virus and threat protection

Customer Replay


There should be an option to scan

Customer Replay

Visitor uploaded: Screenshot.jpg

Thank you
Everything seems to be fine with your PC

Customer Replay

Should I periodically check to see if something bad develops? I'm nervous about this.

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Yes, I suggest you to check this page from time to time

Customer Replay

Thank you for your assistance.

If it detected something, there should be a message like "Actions needed"
You're welcome!
Is there anything else I can help you with?

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