- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
I'm afraid I was just hacked
Hello, thank you for using Howly.
Tell me, please, why do you think you were hacked?
I was attempting to register a fuel rewards card and a screen and audio message stated a virus infected my pc, not to proceed further nor shut down my computer, and contact the number on the screen. It also stated the message was from Microsoft. So I called the number and was walked through steps to open the screens. When I asked for a confirmation email as to the assistance I received, the person hung up.
Do you see that message now?
no
Please, go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.
I'm on that page
Do you see "Quick scan" option?
I do not see quick scan; It states under Virus and Threat protection no action is needed.
Can you provide me with a screenshot of that?
Not sure how to do that.
To take a screenshot you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:\Users\ADMIN\Pictures\Screenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Visitor uploaded: Screenshot.jpg
Thank you for the screenshot
Please, click on Virus and threat protection
ok
There should be an option to scan
Visitor uploaded: Screenshot.jpg
Thank you
Everything seems to be fine with your PC
Should I periodically check to see if something bad develops? I'm nervous about this.
Yes, I suggest you to check this page from time to time
Thank you for your assistance.
If it detected something, there should be a message like "Actions needed"
You're welcome!
Is there anything else I can help you with?
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
