Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
May I ask you if you have an access to your old phone number, please?
May I ask you if you have an access to your old phone number, please?
Customer Reply
The number is *****
I got you
May you fill out that form where instead of email you need to enter your old phone number, please
https://accounts.google.com/signin/v2/usernamerecovery
In the process you will need to enter the first and second name, please
May you fill out that form where instead of email you need to enter your old phone number, please
https://accounts.google.com/signin/v2/usernamerecovery
In the process you will need to enter the first and second name, please
Customer Reply
Do you are sending information to a phone number that I don't
May you tell me what is said on your screen, please?
Customer Reply
An email was sent to the email address
I got you, may you specify this email, please?
Customer Reply
*****@gmail.com
Thank you!
Customer Reply
I'm I going to get a response
Please, follow this instruction to reset your email:
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, then click "Next".
3. Instead of entering your password, click "Try another way"
4. When it suggests sending a code to your old number then, please choose the option "Try another way" again
Then take a screenshot and send it to me, please
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, then click "Next".
3. Instead of entering your password, click "Try another way"
4. When it suggests sending a code to your old number then, please choose the option "Try another way" again
Then take a screenshot and send it to me, please
Customer Reply
How to take a screenshot
To take a screenshot on your Android device:
1. Open the screen that you want to capture.
2. Depending on your phone:
- Press the Power and Volume down buttons at the same time.
- If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.
1. Open the screen that you want to capture.
2. Depending on your phone:
- Press the Power and Volume down buttons at the same time.
- If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.
Customer Reply
Phone isn't letting me do what you suggested
Please, tell me the model of your phone.
Customer Reply
Galaxy A13
Noted, thank you!
Please, try to press these two buttons at the same time.
Please, try to press these two buttons at the same time.
Customer Reply
Yes either I'm too dumb or my phone not working
Let`s try another variant then.
Customer Reply
It would be so much easier if you were allowed to answer security questions like what's your favorite things or personal answers to retrieve your account
We're not affiliated with Gmail, and we can't change anything from our side. However, we're going to do everything we can to help.
Please, describe to me what can you see on the screen.
Please, describe to me what can you see on the screen.
Customer Reply
I see a lot of blurred where I tried to retrieve my account information
Okay, got it. What did you try to do now?
Customer Reply
I tried to pick the item I saw
Did you follow the instruction I sent you before?
Customer Reply
The Google account I have is the same as my Gmail account
Yeah
Yeah
Yes, *****!
Do you have the option to answer the security questions?
Do you have the option to answer the security questions?
Customer Reply
No
Did you forget the answers?
Customer Reply
No because it is being sent to the old address
Okay, got it!
Customer Reply
Can you look up my name in Google account settings and verify the information I give to you
No, *****. We are not associated with Google and can`t do anything from our side.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
N0
Please feel free to contact us at any time, *****. We'll be happy to help you. Have a nice one!
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