Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
May I ask you if you have an access to your old phone number, please?
The number is *****
I got you
May you fill out that form where instead of email you need to enter your old phone number, please
https://accounts.google.com/signin/v2/usernamerecovery
In the process you will need to enter the first and second name, please
Do you are sending information to a phone number that I don't
May you tell me what is said on your screen, please?
An email was sent to the email address
I got you, may you specify this email, please?
*****@gmail.com
Thank you!
I'm I going to get a response
Please, follow this instruction to reset your email:
Then take a screenshot and send it to me, please
How to take a screenshot
To take a screenshot on your Android device:
Phone isn't letting me do what you suggested
Please, tell me the model of your phone.
Galaxy A13
Noted, thank you!
Please, try to press these two buttons at the same time.
Yes either I'm too dumb or my phone not working
Let`s try another variant then.
It would be so much easier if you were allowed to answer security questions like what's your favorite things or personal answers to retrieve your account
We're not affiliated with Gmail, and we can't change anything from our side. However, we're going to do everything we can to help.
Please, describe to me what can you see on the screen.
I see a lot of blurred where I tried to retrieve my account information
Okay, got it. What did you try to do now?
I tried to pick the item I saw
Did you follow the instruction I sent you before?
The Google account I have is the same as my Gmail account
Yeah
Yes, *****!
Do you have the option to answer the security questions?
No
Did you forget the answers?
No because it is being sent to the old address
Okay, got it!
Can you look up my name in Google account settings and verify the information I give to you
No, *****. We are not associated with Google and can`t do anything from our side.
Is there anything else I can do for you today?
N0
Please feel free to contact us at any time, *****. We'll be happy to help you. Have a nice one!
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