If you encounter any issues with the above steps, you can try the following:
Hello, thank you for using Howly.
Okay, so you can not get the old cartridge out, correct?
exactly
*****, what troubleshooting have you done with your Epson 7820 so far?
Ive tried turning the printer off and back on to no avail
Let`s try to do the following:
Kindly let me know if it works!
All i see are gears that arent movable
Got it, thank you for trying!
In this case, you can try to do the following:
Got it....thanks
Before you go, is there anything else I can assist you with today?
Is there a setting for changing the cartridges without going through this?
Such malfunction is normally a rare occassion and should not happen often, so unfortunately there are no specific settings that might be set up for this
Do you often face such an issue with your printer, sir?
ok thanks. at least i know how to deal with it in the future
ive had the issue twice before
I see, and may I ask for how long have you had the printer?
less than 6 months
So pretty new then, the model is one of the recent too.
If you will keep having the same malfunction in the future, I would suggest you visit a service center. If you have a warranty it should not be any trouble
Just to ensure that the hardware part of the printer is alright
hopefully im good for now
thanks for your help
I am so pleased to see your issue got resolved!
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