Updated: March 24, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

I just want my TV to work to my Internet

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Do you need to connect your TV to Wi-Fi?

Customer Replay

My TV will not connect to my Internet it is showing 07/06/016 is an error and it’s saying to connect to htTPS//W online TV support

Got you, could you please tell me the model of your TV?

Customer Replay

It’s a Roku on television 75 inch

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Got it, thank you!
Please, follow the instructions below:

  1. Unplug the power cable from the modem.
  2. Wait 2-3 minutes for the modem to fully power off.
  3. Reconnect the power cable to the modem.
  4. Wait for the Internet light to turn solid, then check if the internet is working properly.
Customer Replay

OK I have called the Internet people Suddenlink to help me with the problem they have done all of this that you’re asking me to do then they gave me the number to you and your telephone number will not connect to y’all so now I’m online with you and you’re telling me to do the same thing and it’s not fixing the problem

Customer Replay

It’s telling me to connect to HDM one and I had to move the wire it seems to be working but stay on the line with me please

Customer Replay

It’s telling me to connect to HDM one and I had to move the wire it seems to be working but stay on the line with me please Thank you have a great day it is working now

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Maybe you have any other questions?

Customer Replay

Thank you have a great day it is working now no I’m good for now no I’m good for now No I’m good for now

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