Hello, thank you for using Howly.
Could you kindly specify: does WhatsApp allow you any other option, but sending an SMS on your old device?
It gives the option to call but the old phone doesn't receive calls
Ok. Did you reinstall your app?
yes. But old phone is saying I've transferred account to new phone
But you can't Sign in, because you can't verify your account, correct?
Yes, and I'd like it on both phones
Do you have the same phone number?
They are two different numbers. Old number is *****and new one is *****
Could you try this instruction, please:
OK, give me a few minutes. I'm texting from my new phone
Actually it's on my new phone now. Should I uninstall then reinstall?
Yes just downloading WhatsApp. That's done now. So how do I tell people my new number?
You'll be prompted to create a new WhatsApp account, *****.
After that, WhatsApp will ask you to permit access to contacts on your new phone.
So, you'll be able to contact them from your new account.
After that, you can manually contact everybody about your new account.
Can I do the status update and include who I want on it?
In that case, you can choose to share your status updates with all your contacts or selected contacts only.
By default, your status updates are shared with all your contacts. So, you need to tap Status - tap More options > Status privacy.
And change this setting manually.
Yes then I can choose who to share with I think?
You'll see several options there.
OK thanks for all your help
You're welcome, *****!
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