Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you write the full text of the error that appears on your screen
'CM:17377' ?
Could you write the full text of the error that appears on your screen
'CM:17377' ?
Customer Reply
A problem occurred while playing this item. Try again later, or select a different item. Go to www. Netflix.com/support for more information. Cannot play title. Please try again later. Code17377
I see, thank you so much for the details
On which device does this problem occur?
On which device does this problem occur?
Customer Reply
I have Apple / Spectrum
On the TV or on the phone?
Customer Reply
tv
Noted, thank you
Can you please specify both the brand and the model of your TV?
Can you please specify both the brand and the model of your TV?
Customer Reply
Vizio. Don’t know model
Thank you
Smart TV?
Smart TV?
Customer Reply
no I don’t think it’s a smart
Do you have a set-top box installed?
Customer Reply
I have a Apple box and a modem for Spectrum
Noted, thank you
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I have gotten off Netflix completely and turned tv off and back on and reassigned back on to Netflix.
Unplug your TV for one minute, at the same time unplug the Apple box unplug the Apple box as well). Then wait a minute and reconnect everything.
Keep me posted, please
Keep me posted, please
Customer Reply
Will take me a few minutes. I have to get stool to reach all the plugs.
Take your time, *****, you can do that
Customer Reply
Thank you that worked.
Great!
Customer Reply
hope you have a great day.
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
No thank you.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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