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I have signed out and back in and still getting code 17377 on Netflix
Short summary:
- Turn off the TV and the Apple box.
- Unplug both devices from their power source.
- Wait for a minute.
- Plug both devices back in and turn them on.
- Go back to Netflix and try playing the title again.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you write the full text of the error that appears on your screen
'CM:17377' ?
A problem occurred while playing this item. Try again later, or select a different item. Go to www. Netflix.com/support for more information. Cannot play title. Please try again later. Code17377
I see, thank you so much for the details
On which device does this problem occur?
I have Apple / Spectrum
On the TV or on the phone?
tv
Noted, thank you
Can you please specify both the brand and the model of your TV?
Vizio. Don’t know model
Thank you
Smart TV?
no I don’t think it’s a smart
Do you have a set-top box installed?
I have a Apple box and a modem for Spectrum
Noted, thank you
What troubleshooting have you done so far?
I have gotten off Netflix completely and turned tv off and back on and reassigned back on to Netflix.
Unplug your TV for one minute, at the same time unplug the Apple box unplug the Apple box as well). Then wait a minute and reconnect everything.
Keep me posted, please
Will take me a few minutes. I have to get stool to reach all the plugs.
Take your time, *****, you can do that
Thank you that worked.
Great!
hope you have a great day.
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
No thank you.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
