Updated: May 08, 2023
Was it helpful?
by Henry Miller
Tech Expert & Writer
581 resolved issues

I have signed out and back in and still getting code 17377 on Netflix

Short summary:

  1. Turn off the TV and the Apple box.
  2. Unplug both devices from their power source.
  3. Wait for a minute.
  4. Plug both devices back in and turn them on.
  5. Go back to Netflix and try playing the title again.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you write the full text of the error that appears on your screen
'CM:17377' ?

Customer Replay

A problem occurred while playing this item. Try again later, or select a different item. Go to www. Netflix.com/support for more information. Cannot play title. Please try again later. Code17377


I see, thank you so much for the details
On which device does this problem occur?

Customer Replay

I have Apple / Spectrum

banner 3

On the TV or on the phone?

Customer Replay


Noted, thank you
Can you please specify both the brand and the model of your TV?

Customer Replay

Vizio. Don’t know model

Thank you
Smart TV?

Customer Replay

no I don’t think it’s a smart

banner 6

Do you have a set-top box installed?

Customer Replay

I have a Apple box and a modem for Spectrum

Noted, thank you
What troubleshooting have you done so far?

Customer Replay

I have gotten off Netflix completely and turned tv off and back on and reassigned back on to Netflix.

Top answer

Unplug your TV for one minute, at the same time unplug the Apple box unplug the Apple box as well). Then wait a minute and reconnect everything.
Keep me posted, please

Customer Replay

Will take me a few minutes. I have to get stool to reach all the plugs.

banner 9

Take your time, *****, you can do that

Customer Replay

Thank you that worked.

Customer Replay

hope you have a great day.

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No thank you.

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem


Andrew Yeeezy
Invalid Date
Can I still follow these instructions to fix my Netflix playback issue on my Vizio TV?
Invalid Date
Wow, these instructions really saved the day!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info