Created: January 19, 2023

I have no wifi and my modem light is red

Last Edit: January 19, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
My light has been red for more than 1 week
Thomas Johnson
Thomas Johnson Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
I unplugged and plugged in to reboot a few times
Thomas Johnson
Thomas Johnson Tech Expert & Writer
which internet provider do you have?
Customer Reply
Spectrum
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Confirm all cables are connected
Customer Reply
Cables connected modem light is red
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Check your internet status at spectrum.net or the Spectrum app. here https://www.spectrum.net/support/tv/check-equipment-status
Since you don’t have internet, check on your phone on mobile data or connect your computer to your phone’s mobile hotspot to log into your Spectrum account.
Go to the services section
See what the status is
There are 3 statuses – connected, unavailable and connection issues.
Customer Reply
Light is blue now!?
Thomas Johnson
Thomas Johnson Tech Expert & Writer
So it has the Internet now?
Customer Reply
I think so. Thanks. Crazy
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
For phone issues with the same Spectrum how do you suggest getting tech support
Thomas Johnson
Thomas Johnson Tech Expert & Writer
For TV, Internet and Home Phone questions, call them at 267-6094
Customer Reply
Ok
Thanks
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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