Updated: March 19, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

I have no wifi and my modem light is red

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

My light has been red for more than 1 week

What troubleshooting have you done so far?

Customer Replay

I unplugged and plugged in to reboot a few times

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which internet provider do you have?

Customer Replay



Confirm all cables are connected

Customer Replay

Cables connected modem light is red

Check your internet status at spectrum.net or the Spectrum app. here https://www.spectrum.net/support/tv/check-equipment-status
Since you don’t have internet, check on your phone on mobile data or connect your computer to your phone’s mobile hotspot to log into your Spectrum account.
Go to the services section
See what the status is
There are 3 statuses – connected, unavailable and connection issues.

Customer Replay

Light is blue now!?

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So it has the Internet now?

Customer Replay

I think so. Thanks. Crazy

Is there anything else I can do for you today?

Customer Replay

For phone issues with the same Spectrum how do you suggest getting tech support

For TV, Internet and Home Phone questions, call them at 267-6094

Customer Replay


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