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I have just had vodafone installed this week & I'm struggling to get the wifi working on my Now tv sticks
Short summary:
- Place your Wi-Fi router at least five to six feet away from your TV and any other devices which could interfere with the signal, such as your microwave.
- Make sure the modem is in an open space and positioned as high off the ground as possible (at least on a table or piece of furniture). Avoid placing the modem behind a TV or in a cabinet.
- Check if your TV is connected to Wi-Fi. If not, go to Settings on your TV, then click on Network, and select Set up Connection, and Wireless.
- Check if your Wi-Fi is listed in the available networks.
- If you are seeing error 014.4 on your TV, check if the modem is turned on and if the LED lights for 'Power', 'Internet', and 'Wi-Fi' are a steady white and not flashing.
- Ensure that all wires are correctly connected and not loose.
Hello, thank you for using Howly.
Tell me please, the problem is the WiFi is not connected to your TV?
I would like to know how far away from the router, I should expect the wifi to work the now tv stick
As a rule of thumb, place your Wi-Fi router at least five to six feet (1.5 to 1.8 meters) away from your TV and any other devices which could interfere with the signal, such as your microwave.
Make sure the modem is in an open space and positioned as high off the ground as possible (at least on a table or piece of furniture). Windows, walls and anything metal can affect the Wi-Fi signal. Avoid placing the modem behind a TV or in a cabinet.
Thank you my microwave is no where near, & is placed on a table, but the router is one end of my bungalow & TV is the other end. Is this going to be a problem??
It is not going to be a problem, *****. Tell me please, did you try to connect your TV to the Wi-Fi?
Yes, before changing to Vodafone I was with Virgin Media & that worked fine, but after changing the settings to Vodafone, it just wont reach. Any ideas??
Tell me please, do you see any errors on your TV while trying to connect it to Wi-Fi?
There was an error that came up number 014.4
Got it.
Tell me please, do you have a black or a white modem?
A black one
Sorry for the question, but could you please check if it is turned on?
Yes it is all turned on
Are the LED lights white? The 'Power', 'Internet', and 'Wi-Fi' lights should be a steady white, not flashing
Yes they are all on & not flashing
May I kindly ask you to check the wires are correctly connected?
Yes all wires are in the correct places,
Tell me please, is Wi-Fi working on your PC?
Yes that is all good.
Great! Thank you for the answer.
May I ask you to go to Settings on your TV, and then click on Network?
Then select Set up Connection, and Wireless.
Also, please tell me if there is your Wi-Fi listed.
Yes it is coming up as it was. it is now saying I have internet, so thank you so much. Do you think one of the connections may have been a bit loose? As when I checked them I pushed them all?
I'm so happy it is connected now!
Yes, it might be a problem.
But now it is all working, correct?
Yes thank you, so fingers crossed it stays like that.
I am so pleased to see your issue got resolved!
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