Updated: April 02, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I have an error020

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail? How did this error appeared?

Customer Replay

it just came on when I was watching tv

What model of TV do you have?

Customer Replay

hang on I have to check

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Okay, good.

Customer Replay

its a skyworth


Got it.
So, the issue number is 020, right?

Customer Replay


Have you tried to reboot your TV?

Customer Replay

how do I do that

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One moment, please.

Customer Replay


  1. Switch on your Skyworth TV.
  2. Press the “Home” button on the remote control.
  3. Go to the “Settings/Gear” icon present at the top right side of the screen, and press “OK.”
  4. Now in the settings, scroll down to the “Device Preferences” option and press “OK.”
  5. Next, in the device preferences menu, scroll all the way down, select the “Reset” option, and press “OK.”
  6. Another sub-menu will appear. You will need to select the “Reset” option again and press “OK.”
  7. After that, the TV will reboot twice, and the whole process will take around 3 to 4 minutes. So be patient while it restores your Skyworth TV to default settings.
Customer Replay

ok thanks
I will try that

Take your time.

Customer Replay


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For your convenience, here's the link - https://howly.com/chat/ to get back to me any time.

Customer Replay

It’s working thank you

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