
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Can you please explain the issue in detail? How did this error appeared?
Can you please explain the issue in detail? How did this error appeared?
Customer Reply
it just came on when I was watching tv

What model of TV do you have?
Customer Reply
hang on I have to check

Okay, good.

Got it.
So, the issue number is 020, right?
So, the issue number is 020, right?
Customer Reply
yes

Have you tried to reboot your TV?
Customer Reply
how do I do that

One moment, please.
Customer Reply
ok

1. Switch on your Skyworth TV.
2. Press the “Home” button on the remote control.
3. Go to the “Settings/Gear” icon present at the top right side of the screen, and press “OK.”
4. Now in the settings, scroll down to the “Device Preferences” option and press “OK.”
5. Next, in the device preferences menu, scroll all the way down, select the “Reset” option, and press “OK.”
6. Another sub-menu will appear. You will need to select the “Reset” option again and press “OK.”
7. After that, the TV will reboot twice, and the whole process will take around 3 to 4 minutes. So be patient while it restores your Skyworth TV to default settings.
2. Press the “Home” button on the remote control.
3. Go to the “Settings/Gear” icon present at the top right side of the screen, and press “OK.”
4. Now in the settings, scroll down to the “Device Preferences” option and press “OK.”
5. Next, in the device preferences menu, scroll all the way down, select the “Reset” option, and press “OK.”
6. Another sub-menu will appear. You will need to select the “Reset” option again and press “OK.”
7. After that, the TV will reboot twice, and the whole process will take around 3 to 4 minutes. So be patient while it restores your Skyworth TV to default settings.
Customer Reply
ok thanks
I will try that
I will try that

Take your time.
Customer Reply
Ok

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Customer Reply
It’s working thank you
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