Updated: May 09, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I have access issue to my FB account

Short summary:

  1. Go to facebook.com/login/identify
  2. Find your account by searching for your phone number.
  3. Select “No longer have access to these?”.
  4. Select "I cannot access my email".
  5. Add a new email address.
author

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay

 *****

author

Nice to meet you, *****!
Could you tell me the name of the service?

Customer Replay

Access to my account issue

author

Where is your account placed?
Facebook?

Customer Replay

Yes
Facebook

image

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author

Do you remember the email that is connected to your FB page?

Customer Replay

No
We remember the number

author

Phone number?

Customer Replay

Yes

author
Top answer

I would recommend the following steps:

  1. Go to facebook.com/login/identify
  2. Find your account by searching for your phone number.
  3. Select “No longer have access to these?”.
  4. Select "I cannot access my email".
  5. Add a new email address.
Customer Replay



Yesss
I can see the profile now

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Customer Replay

Oh God thank youuu
Very much!
You are awesome

author

We are always ready to help!
I am so pleased to see your issue got resolved!

Customer Replay

It was my favorite account

author

Please let me know if you have any other questions and I'll be happy to clarify them for you!

Customer Replay

Okay
Can I contact you again?
Sure

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author



In case I need more info

Customer Replay

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

author

Okay thank youuu

Customer Replay

Thank you for chatting with us today!
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Comments

2 comments
RougePop
Invalid Date
I wish FB had better customer support for issues like this. It's ridiculous that I have to go through all these hoops just to get my account back.
Sheryl Smith
Invalid Date
I'm so frustrated that I can't access my FB account. I've tried everything and nothing seems to be working.

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