I have access issue to my account

Expert: Hanna Finley

Hanna Finley (Expert): Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer: *****

Hanna Finley: Nice to meet you, *****!
Hanna Finley: Could you tell me the name of the service?

Customer: Access to my account issue

Hanna Finley: Where your account is placed?
Hanna Finley: Facebook?

Customer: Yes
Customer: Facebook

Hanna Finley: Do you remember the email that is connected to your FB page?

Customer: No
Customer: We remembre the number

Hanna Finley: Phone number?

Customer: Yes

Hanna Finley: I would recommend the following steps:

  1. Go to facebook.com/login/identify
  2. Find your account by searching for your phone number.
  3. Select “No longer have access to these?”.
  4. Select “I cannot access my email”.
  5. Add a new email address.

Customer: Yesss
Customer: I can seee the profile noww

Hanna Finley: Great!

Customer: Oh God thank youuu
Customer: Very much!
Customer: You are awesome

Hanna Finley: We are always ready to help!
Hanna Finley: I am so pleased to see your issue got resolved!

Customer: I was my favorite account

Hanna Finley: Please let me know if you have any other questions and I’ll be happy to clarify them for you!

Customer: Okay
Customer: Can I contact you again?

Hanna Finley: Thank you!
Hanna Finley: Sure

Customer: In case I need more info

Hanna Finley: You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you’d like.

Customer: Okay thank youuu

Hanna Finley: Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.