Updated: June 13, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I have a Facebook account I want to DELETE

but I do not know the password. And it doesn't give me the possibility of changing the password.

Short summary:

  • Reset Password:
    Go to facebook.com/login/identify.
    Find your account using phone number or email.
    Get a recovery code and enter it carefully.
  • Delete Unwanted Facebook Account:
    Sign in to the unwanted account.
    Go to "Settings" > "Account Ownership and Control".
    Choose "Deactivation and Deletion" > "Delete Account".
  • Remove Unwanted Account from Login List:
    Log in to your desired Facebook account.
    Remove the unwanted account from the login list.
  • Troubleshoot Login Issues:
    Log out of the unwanted account.
    Retry login with original account credentials.
    Wait if locked out and try again later.
  • Recover Access to Account:
    Go to facebook.com/login/identify.
    Search account using phone number or email.
    Select "No longer have access to these?" and follow prompts.
  • Reinstall Facebook App on iPad:
    Delete and redownload Facebook app from App Store.
    Open app and log in using correct credentials.
  • Change Email Address on Facebook:
    Tap top right of Facebook.
    Go to "Settings" > "Personal Information" > "Contact Info".
    Add new email address and save changes.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

You too, Ivy!

First, we need to reset the password to your FB account


Let's try to follow instructions below:

  1. Make sure you’re connecting from the Wi-Fi network and device you normally use. Go to facebook.com/login/identify
  2. Find your account by searching for your phone number or email address.
  3. Send a recovery code to your phone or email address.
  4. Enter the code carefully, without spaces or other symbols, and press "Continue"

Let me know how everything is going.

Customer Replay

Ok, what's happening is that there seem to be 2 Facebook accounts. When I open Facebook, the page I DO NOT WANT opens. It's not my "real" Facebook.

banner 3

You want to delete this account, correct?

Customer Replay


And are you logged in to this account right now?

Customer Replay

I tried to change the password, but I got a message "unknown error"
That message came to my iphone. But on my ipad, it asked if I tried to change the password, and said that I don't need to do anything further.

I'm sorry, what message?

Customer Replay

I got a message that said "unknown error" on my phone, but then my ipad said if I tried to change my password, it is ok.

banner 6

Ok, *****. Let's try from the beginning. You have 2 Facebook accounts. One of them you want to delete, correct?

Customer Replay


Do you have an access to this account right now, correct?

Customer Replay

It's very confusing. I open my Facebook, and this account opens up, but it is not my real Facebook page.

I understand that
Can you please Tap in the top right of Facebook?

  1. Scroll down and tap Settings.
  2. Scroll down to the Your Facebook Information section and tap Account Ownership and Control.
  3. Tap Deactivation and Deletion, and select Delete Account.
Customer Replay

That is not showing up.

banner 9

Ok, what do you see right now?

Customer Replay

I see my account that I want to keep. But it just has the picture and at the bottom of the screen the cog wheel for settings, a space, then log into another account or sign up for facebook.

Go to settings

Customer Replay

It just says get notifications or remove account. But this is the account I want to keep!

Then you need to sign in to your "fake" account first
And delete it from there
Click "log into another account"

Customer Replay

I'm working on it.Just a sec.

Take your time

Customer Replay

I was able to change the phone number on it.

Ok, why did you do it?

Customer Replay

NOW I found account ownership and control!

Great, so do you have access now?

Customer Replay

Now I can delete the account, right?
YAY!! I deleted it!!!!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Now I'm not able to get into the account I DO want to keep! This is SOOOO frustrating!

Ok, what error do you receive?

Customer Replay

It just tries to put me into the account I just deleted.

Just click on the 3-dot icon near this account
And remove it from the list

Customer Replay

I tried again to log into my account, and it took me again to the account I just deleted.

Ok, *****
Can you try to open incognito mode in your browser?
Press CTRL + SHIFT + P
There should appear new tab

Customer Replay

Not they've lock my account.

Ok, what does it says?

Customer Replay

Ok. So, every time I try to log into my account it just takes me to the account that I deleted.

Try to follow these steps:

  1. Open your Facebook account on the web and click on the down arrow at the top-right corner of the page.
  2. From the dropdown menu that appears, click “Log Out” to sign out of this Facebook account.

Then try to log in again using your email and password to your original FB account

Customer Replay

Now they won't let me do anything because they locked my account:
You Can't Use This Feature Right Now
We limit how often you can post, comment or do other things in a given amount of time to help protect the community from spam. You can try again later. Learn More
I've logged out of it.
Nothing is working.

Can you send me the screenshot in this chat?

Customer Replay

Now I'm getting somwhere, but have no idea how I got here.

*****, describe please what are you doing right now?

Customer Replay


Customer Replay

I took the screen shot, but now I can't find it! AIAI - you can see I'm not a computer whiz.

No worries

Customer Replay

This is what the screen says.
Reset your password
How do you want to get the code to reset your password?
Send code via SMS
Facebook User
Not you?
No longer have access to these?

Customer Replay

But the SMS is not getting to my phone.

Top answer

Got it
I would recommend the following steps:

  1. Go to facebook.com/login/identify
    Find your account by searching for your phone number or email address.
  2. Select “No longer have access to these?”.
  3. On the "I've lost access to my login details" screen select "Start".
  4. Then add a new email address or you can choose to add a phone number instead.
  5. Next you'll be offered to either enter the old password to your account that you remember or to submit your ID document.
  6. If you choose to enter a password then you'll need to confirm a new email or phone number. If you choose to upload your ID then press "Send". You will receive a message that Facebook will contact you via email shortly.

And then you'll be able to restore your access

Customer Replay

Now it's saying it doesnt recognize my device.

Try to use your phone and be sure to connect to your home WiFi network

Customer Replay

It is connected.

Then try to do it from your phone

Customer Replay

Thank you!!!

Is there anything else I can do for you today?

Customer Replay

It's still not accepting the new password on my ipad.

Is it working with new password on another device?

Customer Replay

My phone

Then try to reinstall Facebook on your iPad

  1. Press and hold the Facebook icon on your iPad.
  2. Tap the X that appears.
  3. To confirm, tap Delete.

Then go to App Store on your iPad and download it, after that try to log in again

Customer Replay

I'll try that. Just a minute.

No problem!

Customer Replay

Ok. Deleted and redownloaded.
Opened FB and put in password but it isn't accepting the password.
Then it tries to send me an SMS and it doesn't come to my phone.
The phone number starts with +55 because I'm in Brazil. But it has sent other messages today.
Just isn't coming now.

But you can freely log in to your account on your phone using the same password, correct?

Customer Replay

I don't know if I would say "freely"= it worked once and now I'm scared to death to try again! HAHA!

Well, try to log in using this password on your laptop

Customer Replay

THat's what I've been trying to do. But it wants to send an SMS to my phone, and it doesn't go to the phone.
On my FB on my phone,where do I find the settings to look at the phone number that's there?

There should be an option
To send the code via email
Can you try to choose it?

Customer Replay

When I say I don't have access to these, it say they don't recognize my device.

No, you need to try to log in as usual. Not using "Another way"

Customer Replay


Just when there will be option to send recovery code
Choose your email

Customer Replay

It just keeps wanting to send me the 6 digit code, which isn't coming any more.

Ok, *****

Customer Replay

It worked this time!

Let me know how everything is going.

Customer Replay

It worked! I'm in! Don't know how it happened, but I'm in!
Thanks! Now I'm in business!

Do you have any additional questions I can help you with?

Customer Replay

Is there a way to change the e-mail address on your facebook account?

To add or remove an email from your Facebook account

  1. Tap in the top right of Facebook.
  2. Scroll down and tap Settings.
  3. In the Account Settings section, tap Personal Information, then tap Contact Info.
  4. Tap Add Email Address and enter your email.
  5. Tap Add Email.
Customer Replay

Got it! Thanks!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

When I add an e-mail it becomes the "default" email? I can't delete the one I don't use any more?

You can delete another one and then your new email will become "default"
Is there anything else I can do for you today?

Customer Replay

That's it! You've been most patient! I thank you very much!

You too, *****!
I am so pleased to see your issue got resolved!

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Synth Sun
Invalid Date
Is it possible to delete a facebook account without accessing it? I don't have the login details anymore 🤔
Invalid Date
Ugh, Facebook's interface is so confusing! It took me forever to find the account deletion option 🤦‍♀️

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