Updated: April 07, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I have a buyer who is supposedly sent me $500 and is expecting a $300 refund

I have no knowledge whether this is an actual transaction. The buyer said I have to send her a refund before the amount that’s due May will be credited to my account. Is that correct?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

The buyer just texted me again and said the payment is on hold until I send her the refund. I have no idea what this is about

Where did you sell your products, *****?

Customer Replay

On Facebook Marketplace


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Got it
First, we need to check your payments:

  1. Tap Settings & Privacy, then tap Settings.
  2. Tap Payments in Messenger to see a list of payments you've received or sent in Messenger.
  3. And try to find this transaction
Customer Replay

its not from my end. The buyer set up this payment.

Yes and you need to check your Payments

Customer Replay

I do have a routing if that would helop

Not Purchases
Payment is a list of every transaction you've received or sent in Messenger.

Customer Replay

I have an activity list in my banking app

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You need to check your FB first
If there was a hold, it'll be there

Customer Replay

im sorry, I’ll see. I don’t find anything in FB

Ok, then it's probably a scam.

Customer Replay


All transactions should appear there (even holds)
Do you have any additional questions I can help you with?

Customer Replay

why would I receive an email supposedly from Zelle about this. Why would I receive a routing #?#?#?#? I wish you had an answer for me

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Can you send me the address of the email supposedly from Zelle?

Customer Replay

one more thing.. where in FB would I find this info. I tried search & that didn’t work

About payments?

Customer Replay

I’ll try again.

You'll try again what, *****?

Customer Replay

there was no address on the Zelle email just the words ‘Notification your account has been changed to a Business Account & an additional 300. Has been sent to your account’
again, no money has reached my acct

At the top of the email, there should be the sender's email address, the reply-to address, the security of the email, and more information.
You need to send me the sender's email address in this chat

Customer Replay


It's definitely not Zelle official email, *****
You can delete it

Customer Replay

ok thanks

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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