Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
The buyer just texted me again and said the payment is on hold until I send her the refund. I have no idea what this is about
Where did you sell your products, *****?
On Facebook Marketplace
Got it
First, we need to check your payments:
its not from my end. The buyer set up this payment.
Yes and you need to check your Payments
I do have a routing if that would helop
Not Purchases
Payment is a list of every transaction you've received or sent in Messenger.
I have an activity list in my banking app
You need to check your FB first
If there was a hold, it'll be there
im sorry, I’ll see. I don’t find anything in FB
Ok, then it's probably a scam.
THANKS
All transactions should appear there (even holds)
Do you have any additional questions I can help you with?
Can you send me the address of the email supposedly from Zelle?
one more thing.. where in FB would I find this info. I tried search & that didn’t work
About payments?
I’ll try again.
You'll try again what, *****?
there was no address on the Zelle email just the words ‘Notification your account has been changed to a Business Account & an additional 300. Has been sent to your account’
again, no money has reached my acct
At the top of the email, there should be the sender's email address, the reply-to address, the security of the email, and more information.
You need to send me the sender's email address in this chat
*****@hitmail.com
It's definitely not Zelle official email, *****
You can delete it
ok thanks
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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