Created: January 6, 2023

I have 4 extensions in diff rooms & trying to make a call the display says line in use call cannot be made

so I went on the computer & was able to get BTmail & todays messageswhich is on the same line
Last Edit: February 6, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
What is the model of your phone?
Customer Reply
BT4600
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you for the details!
Customer Reply
ok
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you!
Please, follow the instruction below:
1. First unplug the phone, then dial your number from a mobile phone and see if it still shows busy.
- If the line does not show busy, then there is a problem with your phone.
- If it still shows busy, make sure that the BT Home hub, and anything else that is connected to the line, is also unplugged, then try again.
Customer Reply
mobile problem
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
When you called the line shows busy?
Customer Reply
yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Did you try to unplug your phone?
Customer Reply
yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Still the same issue, correct?
Customer Reply
yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, follow the instructions below:
Go around the house and make sure that there are no cordless handsets that are left off the bases. If not, then please try this:
1. Unplug the main cordless base from the power and from the phone jack. Let that sit for about a few
minutes unplugged.
2. Then re-plug the phone base back into the phone jack and the power and let the phone reboot.
3. This should reset the all cordless phones in the home.
4. If that doesn't reset the phones, then remove the back covering of the phone and remove the batteries and reset (you will need to do that one cordless handset at a time)
Customer Reply
will try
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, try it and update me of the results
Customer Reply
you have got it, phone now working. thanks very much
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Wonderful!
Is there anything else I can do for you today?
Customer Reply
everythind ok
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I am so pleased to see your issue got resolved!

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