Updated: March 22, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I have 4 extensions in diff rooms & trying to make a call the display says line in use call cannot be made

so I went on the computer & was able to get BTmail & todays messageswhich is on the same line

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the model of your phone?

Customer Replay



Thank you for the details!

Customer Replay


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Thank you!
Please, follow the instruction below:

  1. First unplug the phone, then dial your number from a mobile phone and see if it still shows busy.
  • If the line does not show busy, then there is a problem with your phone.
  • If it still shows busy, make sure that the BT Home hub, and anything else that is connected to the line, is also unplugged, then try again.
Customer Replay

mobile problem

When you called the line shows busy?

Customer Replay


Did you try to unplug your phone?

Customer Replay


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Still the same issue, correct?

Customer Replay


Please, follow the instructions below:
Go around the house and make sure that there are no cordless handsets that are left off the bases. If not, then please try this:

  1. Unplug the main cordless base from the power and from the phone jack. Let that sit for about a few
    minutes unplugged.
  2. Then re-plug the phone base back into the phone jack and the power and let the phone reboot.
  3. This should reset the all cordless phones in the home.
  4. If that doesn't reset the phones, then remove the back covering of the phone and remove the batteries and reset (you will need to do that one cordless handset at a time)
Customer Replay

will try

Please, try it and update me of the results

Customer Replay

you have got it, phone now working. thanks very much

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Is there anything else I can do for you today?

Customer Replay

everythind ok

I am so pleased to see your issue got resolved!

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