Updated: March 28, 2023
59 Views
Was it helpful?
author
by Ivy Davis
Tech Expert & Writer
462 resolved issues

I have 247.00 in my SHEIN wallet but when I go to use it says not available

author

Hello, thank you for using Howly.
I see, does the Wallet Box appear when you go to check-out?

Customer Replay

no

author

Got it. Does the currency used to pay for your order differ from that of your Shein Wallet by any chance?

image

Customer Replay

no

author

Noted. Were you able to pay using Shein Wallet before?

Customer Replay

yes

banner 3
author

Got you. Can you please tell me if you have tried to perform a check-out with some other item, just to check if the Wallet box shows up?

Customer Replay

no

author

May I ask you to try it right now? That way we'll be able to figure out whether the issue could be with the item you're trying to purchase or with Shein Wallet in general.

Customer Replay

Not working

author

Do you see a kind of error?

Customer Replay

no

banner 6
author

Ok, got you
Could you send me a screenshot of when you see that its unavailable?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Ok
Visitor uploaded: image.png
Type: image/png
Size: 1290327
Visitor uploaded: image.png
Type: image/png
Size: 1290327
Can’t find my wallet but these are the two refunds that are in my wallet
wallet seems to have disappeared

author

You may view the Wallet Balance at checkout and apply it to your purchase. Please note that if the currency used to pay for your order differs from that of your Wallet, the Wallet Balance box won't appear on the checkout page.

Customer Replay

Currency is the same

author

You may view your wallet balance by signing onto your account and clicking “My Wallet” under “My Assets” or at checkout. You may apply your SHEIN wallet balance to a purchase on SHEIN only subject to the Terms , excluding purchase of SHEIN CLUB membership.

Customer Replay

let me try again

banner 9
author

Sure, take your time

Customer Replay

It worked! Thank you

author

I am so happy to hear that, *****!

Customer Replay

Bye

author

I am so pleased to see your issue got resolved!

Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Eugene D.

Expert's Assistant

Eugene D.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info