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I have 247.00 in my SHEIN wallet but when I go to use it says not available
Hello, thank you for using Howly.
I see, does the Wallet Box appear when you go to check-out?
no
Got it. Does the currency used to pay for your order differ from that of your Shein Wallet by any chance?
no
Noted. Were you able to pay using Shein Wallet before?
yes
Got you. Can you please tell me if you have tried to perform a check-out with some other item, just to check if the Wallet box shows up?
no
May I ask you to try it right now? That way we'll be able to figure out whether the issue could be with the item you're trying to purchase or with Shein Wallet in general.
Not working
Do you see a kind of error?
no
Ok, got you
Could you send me a screenshot of when you see that its unavailable?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Ok
Visitor uploaded: image.png
Type: image/png
Size: 1290327
Visitor uploaded: image.png
Type: image/png
Size: 1290327
Can’t find my wallet but these are the two refunds that are in my wallet
wallet seems to have disappeared
You may view the Wallet Balance at checkout and apply it to your purchase. Please note that if the currency used to pay for your order differs from that of your Wallet, the Wallet Balance box won't appear on the checkout page.
Currency is the same
You may view your wallet balance by signing onto your account and clicking “My Wallet” under “My Assets” or at checkout. You may apply your SHEIN wallet balance to a purchase on SHEIN only subject to the Terms , excluding purchase of SHEIN CLUB membership.
let me try again
Sure, take your time
It worked! Thank you
I am so happy to hear that, *****!
Bye
I am so pleased to see your issue got resolved!
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