Updated: March 25, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I got disconnected from the person I was talking to.

I have your phone service and it is not working. I have disconnected it from the wall and taken the battery out and neither one worked

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

My phone is not working. I have unplugged it and taken out the battery and nothing worked

Can you please specify both the brand and the model of your phone?

Customer Replay

This is my home phone. I don't know either
It's a white square

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Is it a landline phone?

Customer Replay


Is it Panasonic?

Customer Replay

It doesn't say
There is a model number on the back. It's LVP2


Is that phone old?

Customer Replay

No. I just got it 2 weeks ago. It's an exchange for the same phone I had before

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Thank you for your clarification.

Customer Replay

When I got it and it was downloading I got a phone call and the download stopped

Customer Replay

The phone is totally not working now. Earlier I had a dial tone. Now the little screen on the box is blaack

Please try to make a reset (on the back of the unit) for 3 seconds to turn the device off.
Remove the battery cover (on the bottom of the device).
Using a paper clip or other small tool, press and release the Reset button.
Replace the battery cover.

Customer Replay

Thank you! It's working!!!

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Customer Replay

It works! Thanks

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No. Thank you so much

We are glad that you have resolved your issue using Howly!

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