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I got an email from a group all team email stating update requested - is that bogus?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
How long do you use Allteam
this was from *****@aol.com
Thanks
I don't who they are?
Do you use some subscriptions that you need to update?
The message was important notice - update requested.
Thank you
I don't know - I have been using aol since they first were established.
Got that
The software was just update not too long ago. I send messages and install PDF copies of books I have written and a software program for stock I call StockTracker to people I contact - all for FREE,
Yes,correct
Have you opened that email?
yes
And does it contain any links?
I have zone alarm on my hardware to protect from viruses - etc.
email address and password.
I got that, have you checked whether any upgrades are available?
no
I see
If bogus zone alarm would have caught the problem - if it was capable. They are getting smarter in capturing bad stuff.
Can you please follow the:
- Launch AOL Desktop Gold.
- Sign in with your username and password.
- In the top menu bar, click Help | About AOL.
- If you see 'Revision 11. x. xxx' or higher, you're using the most updated version of AOL Desktop Gold and will continue to get updates automatically.
If not - how do I get back with you?
We are available 24/7, you can refer your questions anytime.
can you check it for me on my machine?
Unfortunately,no
But I'm sure you will be able to do that alone. I'm here with you
can't you take over my machine?
no, I can't
Anyway, I don't think it's a good idea to pay for something, you don't know about
I have had service companies over the years do services on my machine. Ask your company to offer this service.
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.
ok, sure we are working on it
if I am using rev 11.x. xxx or higher - than what? if not than should I get an OK to use the email infr from that person?
Can you please copy and send me that email?
give me your email address
Or just copy and paste it here, please
or make a screenshot
send me- your email - and state on the subject from ***** - send to *****@aol.com
I'll than send you what I got from that other person
I see
That way we could correspond without the capability back and forth through your company.
Please do not click anything, I advise you not to do that, as we are not sure of the context of the message
That presents a problem - coping something and pasting could be a hazard.
You are doing good
Ill just check the desktop gold to check the revision I have.
so to get the latest revision I have what do I enter?
Was there some upgrade available?
If you want to go to the latest version please follow:
- Search your inbox for the subject line 'Get Started with AOL Desktop Gold'.
- Open the email.
- Click Download AOL Desktop Gold or Update Now.
- Navigate to your Downloads folder and click Save.
- Follow the installation steps listed below
I am talking to log into the system - isn't there a special way to log in and get revision number? I just copied the above info and will try what you stated.
Please try
ok
Thanks
you too send me your email and Ill send you software and books - I was money mgr. ***** and software writer since 1967 - now have written 7 books 4 published worldwide. I write on ethics and moral ideas. all free.
oh that's incredible
I am going to logoff now
Is there anything else I can do for you today?
no thanks
just keep in touch
Thank you for chatting with us today!
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