Updated: March 31, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I got an email from a group all team email stating update requested - is that bogus?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
How long do you use Allteam

Customer Replay

this was from *****@aol.com


Customer Replay

I don't who they are?

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Do you use some subscriptions that you need to update?

Customer Replay

The message was important notice - update requested.

Customer Replay

I don't know - I have been using aol since they first were established.

Customer Replay

The software was just update not too long ago. I send messages and install PDF copies of books I have written and a software program for stock I call StockTracker to people I contact - all for FREE,

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Have you opened that email?

Customer Replay


And does it contain any links?

Customer Replay

I have zone alarm on my hardware to protect from viruses - etc.
email address and password.

I got that, have you checked whether any upgrades are available?

Customer Replay


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Customer Replay

If bogus zone alarm would have caught the problem - if it was capable. They are getting smarter in capturing bad stuff.

Can you please follow the:

  • Launch AOL Desktop Gold.
  • Sign in with your username and password.
  • In the top menu bar, click Help | About AOL.
  • If you see 'Revision 11. x. xxx' or higher, you're using the most updated version of AOL Desktop Gold and will continue to get updates automatically.
Customer Replay

If not - how do I get back with you?

We are available 24/7, you can refer your questions anytime.

Customer Replay

can you check it for me on my machine?

But I'm sure you will be able to do that alone. I'm here with you

Customer Replay

can't you take over my machine?

no, I can't
Anyway, I don't think it's a good idea to pay for something, you don't know about

Customer Replay

I have had service companies over the years do services on my machine. Ask your company to offer this service.

We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.
ok, sure we are working on it

Customer Replay

if I am using rev 11.x. xxx or higher - than what? if not than should I get an OK to use the email infr from that person?

Can you please copy and send me that email?

Customer Replay

give me your email address

Or just copy and paste it here, please
or make a screenshot

Customer Replay

send me- your email - and state on the subject from ***** - send to *****@aol.com

Customer Replay

I'll than send you what I got from that other person

Customer Replay

That way we could correspond without the capability back and forth through your company.

Please do not click anything, I advise you not to do that, as we are not sure of the context of the message

Customer Replay

That presents a problem - coping something and pasting could be a hazard.

You are doing good

Customer Replay

Ill just check the desktop gold to check the revision I have.

Customer Replay

so to get the latest revision I have what do I enter?

Was there some upgrade available?
If you want to go to the latest version please follow:

  • Search your inbox for the subject line 'Get Started with AOL Desktop Gold'.
  • Open the email.
  • Click Download AOL Desktop Gold or Update Now.
  • Navigate to your Downloads folder and click Save.
  • Follow the installation steps listed below
Customer Replay

I am talking to log into the system - isn't there a special way to log in and get revision number? I just copied the above info and will try what you stated.

Customer Replay


Customer Replay

you too send me your email and Ill send you software and books - I was money mgr. ***** and software writer since 1967 - now have written 7 books 4 published worldwide. I write on ethics and moral ideas. all free.

oh that's incredible

Customer Replay

I am going to logoff now

Is there anything else I can do for you today?

Customer Replay

no thanks
just keep in touch

Thank you for chatting with us today!

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