Created: December 6, 2022

I got an email from a group all team email stating update requested – is that bogus?

Last Edit: January 6, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
How long do you use Allteam
Customer Reply
this was from *****@aol.com
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thanks
Customer Reply
I don't who they are?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Do you use some subscriptions that you need to update?
Customer Reply
The message was important notice - update requested.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thank you
Customer Reply
I don't know - I have been using aol since they first were established.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got that
Customer Reply
The software was just update not too long ago. I send messages and install PDF copies of books I have written and a software program for stock I call StockTracker to people I contact - all for FREE,
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Yes,correct
Have you opened that email?
Customer Reply
yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
And does it contain any links?
Customer Reply
I have zone alarm on my hardware to protect from viruses - etc.
email address and password.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I got that, have you checked whether any upgrades are available?
Customer Reply
no
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I see
Customer Reply
If bogus zone alarm would have caught the problem - if it was capable. They are getting smarter in capturing bad stuff.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you please follow:
Launch AOL Desktop Gold.

Sign in with your username and password.
In the top menu bar, click Help | About AOL.
If you see 'Revision 11. x. xxx' or higher, you're using the most updated version of AOL Desktop Gold and will continue to get updates automatically.
Customer Reply
If not - how do I get back with you?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
We are available 24/7, you can refer your questions anytime.
Customer Reply
can you check it for me on my machine?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Unfortunately,no
But I'm sure you will be able to do that alone. I'm here with you
Customer Reply
can't you take over my machine?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
no, I can't
Anyway, I don't think it's a good idea to pay for something, you don't know about
Customer Reply
I have had service companies over the years do services on my machine. Ask your company to offer this service.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.
ok, sure we are working on it
Customer Reply
if I am using rev 11.x. xxx or higher - than what? if not than should I get an OK to use the email infr from that person?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you please copy and send me that email?
Customer Reply
give me your email address
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Or just copy and paste it here, please
or make a screenshot
Customer Reply
send me- your email - and state on the subject from ***** - send to *****@aol.com
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Ok
Customer Reply
I'll than send you what I got from that other person
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I see
Customer Reply
That way we could correspond without the capability back and forth through your company.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Please do not click anything, I advise you not to do that, as we are not sure of the context of the message
Customer Reply
That presents a problem - coping something and pasting could be a hazard.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You are doing good
Customer Reply
Ill just check the desktop gold to check the revision I have.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Good
Customer Reply
so to get the latest revision I have what do I enter?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Was there some upgrade available?
If you want to go to the latest version please follow:
Search your inbox for the subject line 'Get Started with AOL Desktop Gold'.
Open the email.
Click Download AOL Desktop Gold or Update Now.
Navigate to your Downloads folder and click Save.
Follow the installation steps listed below
Customer Reply
I am talking to log into the system - isn't there a special way to log in and get revision number? I just copied the above info and will try what you stated.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Please try
Customer Reply
ok
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thanks
Customer Reply
you too send me your email and Ill send you software and books - I was money mgr. ***** and software writer since 1967 - now have written 7 books 4 published worldwide. I write on ethics and moral ideas. all free.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
oh that's incredible
Customer Reply
I am going to logoff now
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no thanks
just keep in touch
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thank you for chatting with us today!

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