Updated: April 05, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I don’t seem to access my outlook

On my iPad it is bringing up and email address into longer use. It keeps telling me I have used to. I keep getting told I have tried to access password too many times

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I have been trying to access my outlook a/c but told I have tried too manytimes
It tells me my password is wrong


Please provide me with your email address.

Customer Replay

I also have an issue with an unused email address interfering
When I put password in it says trying to authenticate but comes back asking for password again

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Do you have an authenticator app?

Customer Replay


Do you have access to this email address - *****@gmail.com

Customer Replay


Please try to recover your account by following these steps:

  1. Go to - https://account.live.com/password/reset
  2. Enter your email address
  3. Choose "Use a different verification option"
  4. Click on the option with your email - *****@gmail.com and enter it into the field
  5. Then choose "Get code"
Customer Replay

An email address …@emmanuel.com interferes

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Please try the steps above.

Customer Replay

Everything seems ok so I use the hisfriend email rather than *****etc

Is there anything else I can do for you today?

Customer Replay

Seems ok now thanks

You are welcome!

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