Created: October 18, 2022

I don’t seem to access my outlook

On my iPad it is bringing up and email address into longer use. It keeps telling me I have used to. I keep getting told I have tried to access password too many times
Last Edit: November 20, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I have been trying to access my outlook a/c but told I have tried too manytimes
It tells me my password is wrong
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please provide me with your email address.
Customer Reply
*****@hotmail.com
I also have an issue with an unused email address interfering
When I put password in it says trying to authenticate but comes back asking for password again
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have an authenticator app?
Customer Reply
No
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have access to this email address - *****@gmail.com
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great!
Please try to recover your account by following these steps:
1. Go to - https://account.live.com/password/reset
2. Enter your email address
3. Choose "Use a different verification option"
4. Click on the option with your email - *****@gmail.com and enter it into the field
5. Then choose "Get code"
Customer Reply
An email address …@emmanuel.com interferes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please try the steps above.
Customer Reply
Everything seems ok so I use the hisfriend email rather than *****etc
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
Seems ok now thanks
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You are welcome!