Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I have been trying to access my outlook a/c but told I have tried too manytimes
It tells me my password is wrong
Please provide me with your email address.
*****@hotmail.com
I also have an issue with an unused email address interfering
When I put password in it says trying to authenticate but comes back asking for password again
Do you have an authenticator app?
No
Do you have access to this email address - *****@gmail.com
Yes
Great!
Please try to recover your account by following these steps:
An email address …@emmanuel.com interferes
Please try the steps above.
Everything seems ok so I use the hisfriend email rather than *****etc
Great!
Is there anything else I can do for you today?
Seems ok now thanks
You are welcome!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!