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Can I have the model number of your Costway washing machine?
Can I have the model number of your Costway washing machine?
Customer Reply
fp10219us
Thank you for the provided information!
Can you please tell me what difficulties you have? What stage of installing or using are you at now?
Can you please tell me what difficulties you have? What stage of installing or using are you at now?
Customer Reply
trying to start the washing
Is it already plugged in?
Customer Reply
yes
Noted
What do you see on the control panel?
What do you see on the control panel?
Customer Reply
5l
Got it
Do you see the Power button?
Do you see the Power button?
Customer Reply
yes
Do you see the buttons to choose the mode/program?
Customer Reply
yes
What happens when you select one of them?
Customer Reply
i have the 5l
After selecting the mode, you need to set time
Customer Reply
when i press program after 5l it only goes 10
Got it. Was the detegrent put into the tub?
Customer Reply
no
Noted
What happens when you set the water level? You need to press WATER LEVEL
What happens when you set the water level? You need to press WATER LEVEL
Customer Reply
i press water level to 5l, it goes to 1
it goes to 1 to 10
it goes to 1 to 10
What level do you currently need?
Customer Reply
5l
Got it, thanks!
Please unplug the wasching machine, wait 60 seconds, plug it back and try do the same steps and choose the level you need
Please unplug the wasching machine, wait 60 seconds, plug it back and try do the same steps and choose the level you need
Customer Reply
i unpluged it goes to water level. i set to 5l
Ok, good. Do you see the Start button?
Start/Pause
Start/Pause
Customer Reply
yes
Press this button
Customer Reply
ok pressed start it goes to e2
and dings
and dings
And then nothing happens?
Customer Reply
yes flashes e2
Is the top lid closed? E2 indiacted that the lid is opened
Customer Reply
does the lid have to be closed to start this thing
Yes
Customer Reply
ok
Close the lid and check if the E2 disappeared
Customer Reply
water is pouring in now . have i got the right settings ?
Does anything display on the screen?
Customer Reply
66 -59 i am going back a forth
Is the water still pouring?
Customer Reply
yes can you set the time i donot want an hour wash
There is no way to set the time for this model. It depends on the settings you chose
Customer Reply
it is working. but how do we set the settings
I meant the setting that we already set such as mode and water level
But when the washing is finished, buzzer alarm, power supply cut off automatically
But when the washing is finished, buzzer alarm, power supply cut off automatically
Customer Reply
there is a list such as normal 01, standard 02
The ''normal'' program will take about 40 minutes.
Customer Reply
but how do we set it
it goes to 10 and different settings
it goes to 10 and different settings
After powering on the wasching machine, did you only choose the water level?
Customer Reply
yes
What is washing machine doing now?
Customer Reply
it is washing agetating and flashing 56 - 66
Press the Pause button
What programs do you see except normal and standard?
What programs do you see except normal and standard?
Customer Reply
47
Do you mean 47 is displaed?
Customer Reply
yes
Are MIN and HOUR shown above and under the number?
Customer Reply
i pressed program to 2 which standard
Ok. Is the machine currently paused?
Customer Reply
no
Did you press the Pause button?
Customer Reply
yes then went to 2
And is it still agetating?
Customer Reply
yes shows bb and 44
Can you please press the Pause button again and tell me if stoped working?
Customer Reply
yes
Is it stopped now?
Customer Reply
yes
Ok, good. Select the Program now
Then, Press Start/Pause button again
Then, Press Start/Pause button again
Customer Reply
ok done
What is the machine doing now?
Customer Reply
agitating saying 41 - bb
In this case, it is working fine. You just need to wait for the machine to finish washing.
Customer Reply
there are 10 settings ex: 01 normal to 10 air dry. which is the fasted wash
Air dry is a feature that allows washing machines to remove the majority of the moisture from washed garments. It is not faster, it is just another mode.
Customer Reply
is it also a wash cycle #10 - there is a cycle 4 -fast would that be ther fastest
Do you want to change a mode of washing machine?
Customer Reply
after this wash. but what is the best and fastes cycle? does the #10, is it a wash cycle. the instrutions for this terrible.
Could you please provide me with a photo?
Customer Reply
no i donot have a smart phone. 01 normal, 02 standard, 03 strong, 04 fast, 05 soak wash, 06 wash, 07 wash rinse, 08 rinse spin,09 spin, 10 air dry
The fastest mode is 4, but everything depends on your main goal
Customer Reply
can you change program midway thru wash
From 01 to 04 is a speed of washing
From 05-10 are different modes for washing
05 - Soak Function is used to dip clothes in detergent water to remove dirt from the clothes
06 - automatic washing
07 - stops the washing machine from completing the cycle when your not around
08 - rinses the load of clothes and then spins out the moisture from the fabrics for a quick clean-up
09 - works to extract moisture from your clothes at the end of the wash cycle
10 - Air dry is a feature that allows washing machines to remove the majority of the moisture from washed garments. It is not faster, it is just another mode.
Is it the information you needed? If not, tell me please how I can help you
From 05-10 are different modes for washing
05 - Soak Function is used to dip clothes in detergent water to remove dirt from the clothes
06 - automatic washing
07 - stops the washing machine from completing the cycle when your not around
08 - rinses the load of clothes and then spins out the moisture from the fabrics for a quick clean-up
09 - works to extract moisture from your clothes at the end of the wash cycle
10 - Air dry is a feature that allows washing machines to remove the majority of the moisture from washed garments. It is not faster, it is just another mode.
Is it the information you needed? If not, tell me please how I can help you
Customer Reply
ok i printed this info. the wash cycle has ended. hopefully, every thing works good next cycle. got it . thankyou.
I am happy that I helped you!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no, thank you, bye
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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