Updated: March 14, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I cant enter my debit card as a payment option for google play and google pay

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Do you have any error messages?

Customer Replay

Yes

Please, tell me the exact error message

Customer Replay

Your request failed

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Noted. Thank you for the provided information!
Can you please tell me if you already tried anything to fix the issue?

Customer Replay

Yes

What precisely did you try?

Customer Replay

Everything

Sorry, *****, I need to know the exact steps you've done to try to resolve the problem to understand what is the current situation and so that I won't suggest you the same fixes.
Can you tell me in nutshell?

Customer Replay

It keeps telling me to contact Google support but I cant speak to customer service

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May I ask you why you can't speak with them?

Customer Replay

It says due to covid we don't have a support team at this time

Got it

Customer Replay

Can you take me through some steps to fix the problem

Customer Replay

Thank you

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😊
Let's try to remove your account and add it back. Do you remember login info such as password so that you won't have problems signing in back?

Customer Replay

Yes

Good
Please follow these steps:

  1. Open your device's Settings app.
  2. Under "Accounts," touch Google and then the account you want to add a payment method to.
  3. Touch the Menu icon in the top right corner of the screen.
  4. Touch Remove account.


Let me know when it is done. After this, you will need to clear the cache of the Play Store and Google Pay.

Customer Replay

How do I get to remove account I'm on payments and subscription
I cant find remove account
What's remove account under

Please go back to your Settings.
After that, tap Passwords & accounts. If you don't see "Accounts," tap Users & accounts.

Customer Replay

My bank doesn't support tap to pay on my phone that's the problem I have to contact my bank I figured it out thanks for the help though

Do you have any additional questions I can help you with?

Customer Replay

Nope thanx

You're most welcome!
We are available 24/7, you can refer your questions anytime.

Customer Replay

OK bye

Have a nice one!

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