Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you have any error messages?
Do you have any error messages?
Customer Reply
Yes
Please, tell me the exact error message
Customer Reply
Your request failed
Noted. Thank you for the provided information!
Can you please tell me if you already tried anything to fix the issue?
Can you please tell me if you already tried anything to fix the issue?
Customer Reply
Yes
What precisely did you try?
Customer Reply
Everything
Sorry, *****, I need to know the exact steps you've done to try to resolve the problem to understand what is the current situation and so that I won't suggest you the same fixes.
Can you tell me in nutshell?
Can you tell me in nutshell?
Customer Reply
It keeps telling me to contact Google support but I cant speak to customer service
May I ask you why you can't speak with them?
Customer Reply
It says due to covid we don't have a support team at this time
Got it
Customer Reply
Can you take me through some steps to fix the problem
Sure!
Customer Reply
Thank you
😊
Let's try to remove your account and add it back. Do you remember login info such as password so that you won't have problems signing in back?
Let's try to remove your account and add it back. Do you remember login info such as password so that you won't have problems signing in back?
Customer Reply
Yes
Good
Please follow these steps:
1. Open your device's Settings app.
2. Under "Accounts," touch Google and then the account you want to add a payment method to.
3. Touch the Menu icon in the top right corner of the screen.
4. Touch Remove account.
Let me know when it is done. After this, you will need to clear the cache of the Play Store and Google Pay.
Please follow these steps:
1. Open your device's Settings app.
2. Under "Accounts," touch Google and then the account you want to add a payment method to.
3. Touch the Menu icon in the top right corner of the screen.
4. Touch Remove account.
Let me know when it is done. After this, you will need to clear the cache of the Play Store and Google Pay.
Customer Reply
How do I get to remove account I'm on payments and subscription
I cant find remove account
What's remove account under
I cant find remove account
What's remove account under
Please go back to your Settings.
After that, tap Passwords & accounts. If you don't see "Accounts," tap Users & accounts.
After that, tap Passwords & accounts. If you don't see "Accounts," tap Users & accounts.
Customer Reply
My bank doesn't support tap to pay on my phone that's the problem I have to contact my bank I figured it out thanks for the help though
Do you have any additional questions I can help you with?
Customer Reply
Nope thanx
You're most welcome!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
OK bye
Have a nice one!
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