Created: January 18, 2023

I cannot change the channels on my Roku,and it says disconnected

Last Edit: January 18, 2023
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Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Can you explain your problem in more detail to me?
Customer Reply
I tried turning on my Roku, but he says not connected, and I don’t understand why
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you please send a screenshot of what you see on your screen?
Photo of this problem
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
I did that
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3661237
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Good work!
Did you try to reboot your TV?
Customer Reply
Yes, I did
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
How long have you had this problem?
Customer Reply
It started this morning
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What preceded this problem?
Customer Reply
Nothing I don’t know why it’s doing what it’s doing
My bill is paid
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can't watch your channels right now?
Customer Reply
No, I cannot
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
*****, could you please tell me what is the model of your Roku?
Customer Reply
3810X
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it, thank you!
*****, please follow the steps below to reset your Roku:
1. Get your Roku remote
2. Press “Home” 5 times
3. Up one time
4. Rewind 2 times
5. Fast Forward 2 times
Customer Reply
Nothing still happening
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got you, thank you for the update
Can you please unplug and plug back your Roku stick?
Customer Reply
It’s still saying, not connected
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got you, thank you for the update
Please, follow the steps below:
1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
Customer Reply
It won’t even stroll down with the remote
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
not all the buttons are responding on the remote, correct?
Customer Reply
Donely button response is the off button the power button
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got you
Please, reset your remote following the instructions below:
To reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
The reset button is the small button located next to the batteries section on your remote
Customer Reply
thank you so much she’s back in operational
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Wonderful!
Is Roku still showing "Not connected"?
Customer Reply
no, it’s not. Thank you so much again.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
My pleasure!
Let's try to reset network connection now
Customer Reply
You have a wonderful rest of your morning
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you so much! You too!
I am so pleased to see your issue got resolved!
Thank you for chatting with us today! It was my pleasure to assist you today!
We are available 24/7, you can refer your questions anytime.

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