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I cannot change the channels on my Roku,and it says disconnected
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you explain your problem in more detail to me?
I tried turning on my Roku, but he says not connected, and I don’t understand why
Could you please send a screenshot of what you see on your screen?
Photo of this problem
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
I did that
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3661237
Good work!
Did you try to reboot your TV?
Yes, I did
How long have you had this problem?
It started this morning
What preceded this problem?
Nothing I don’t know why it’s doing what it’s doing
My bill is paid
You can't watch your channels right now?
No, I cannot
*****, could you please tell me what is the model of your Roku?
3810X
Got it, thank you!
*****, please follow the steps below to reset your Roku:
- Get your Roku remote
- Press “Home” 5 times
- Up one time
- Rewind 2 times
- Fast Forward 2 times
Nothing still happening
Got you, thank you for the update
Can you please unplug and plug back your Roku stick?
It’s still saying, not connected
Got you, thank you for the update
Please, follow the steps below:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select Advanced system settings.
- Select Network connection reset.
- Select Reset connection.
It won’t even stroll down with the remote
not all the buttons are responding on the remote, correct?
Donely button response is the off button the power button
Got you
Please, reset your remote following the instructions below:
To reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
The reset button is the small button located next to the batteries section on your remote
thank you so much she’s back in operational
Wonderful!
Is Roku still showing "Not connected"?
no, it’s not. Thank you so much again.
My pleasure!
Let's try to reset network connection now
You have a wonderful rest of your morning
Thank you so much! You too!
I am so pleased to see your issue got resolved!
Thank you for chatting with us today! It was my pleasure to assist you today!
We are available 24/7, you can refer your questions anytime.
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