Updated: March 20, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I cannot change the channels on my Roku,and it says disconnected

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you explain your problem in more detail to me?

Customer Replay

I tried turning on my Roku, but he says not connected, and I don’t understand why

Could you please send a screenshot of what you see on your screen?
Photo of this problem
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

I did that
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3661237

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Good work!
Did you try to reboot your TV?

Customer Replay

Yes, I did

How long have you had this problem?

Customer Replay

It started this morning

What preceded this problem?

Customer Replay

Nothing I don’t know why it’s doing what it’s doing
My bill is paid

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You can't watch your channels right now?

Customer Replay

No, I cannot

*****, could you please tell me what is the model of your Roku?

Customer Replay



Got it, thank you!
*****, please follow the steps below to reset your Roku:

  1. Get your Roku remote
  2. Press “Home” 5 times
  3. Up one time
  4. Rewind 2 times
  5. Fast Forward 2 times
Customer Replay

Nothing still happening

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Got you, thank you for the update
Can you please unplug and plug back your Roku stick?

Customer Replay

It’s still saying, not connected

Got you, thank you for the update
Please, follow the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.
Customer Replay

It won’t even stroll down with the remote

not all the buttons are responding on the remote, correct?

Customer Replay

Donely button response is the off button the power button

Got you
Please, reset your remote following the instructions below:
To reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
The reset button is the small button located next to the batteries section on your remote

Customer Replay

thank you so much she’s back in operational

Is Roku still showing "Not connected"?

Customer Replay

no, it’s not. Thank you so much again.

My pleasure!
Let's try to reset network connection now

Customer Replay

You have a wonderful rest of your morning

Thank you so much! You too!
I am so pleased to see your issue got resolved!
Thank you for chatting with us today! It was my pleasure to assist you today!
We are available 24/7, you can refer your questions anytime.

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