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I can't seem to launch my ExpressVPN
Hello, thank you for using Howly.
Can you please explain the issue in detail?
Sure. When I click on the ExpressVPN icon nothing happens.
Thank you
Please specify on what device you are trying to run the software?
I have an iMAC, Ventura 13.2.1
Please tell me, is there any antivirus currently running on your computer?
I do not think so, but I don't know
I have never purchased any. have no idea where to look, or rather what to look for in my apps n order to find out.
Please tell me, have you tried rebooting your computer after installation?
I have often re-started it, though not for a couple of days.
Got it
Please tell me, did you also try to reinstall the program on your computer?
No, I did not. I simply assumed that since it is still in my apps, that it was fine.
Do you mind if we try to reinstall the VPN?
Ok. That's fine. I did juste noticve that the installer I have is for an older operating system, not the one I'm currently using.
Then we definitely need to reinstall the program
OK I just did that
Have you already reinstalled ExpressVPN?
It says that the installation was successful.
Have you uninstalled the previous version?
I don't think so. The installation was for the previous version. And the Express VPN window appeared for the first time in a while.
It's giving me an opportunity to update it now.
Please press update
Did that and now I have a window for going ahead.
Has the updating process started?
Yes. There's a message at the bottom of the screen saying I got it. I have now clicked on "open"
Well, it says that this installation was successful.
Try to restart the computer now and open the program
OK
Thank you
Please tell me if the program is working?
It seems to be. It says that Express VPN is connected.
I'm very glad to hear that!
So I guess that's it.
Do you have any additional questions I can help you with?
NO, that is all for me.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
You too. Thanks.
Thank you
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