Updated: April 12, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I can't seem to launch my ExpressVPN

Hello, thank you for using Howly.
Can you please explain the issue in detail?

Customer Replay

Sure. When I click on the ExpressVPN icon nothing happens.


Thank you
Please specify on what device you are trying to run the software?

Customer Replay

I have an iMAC, Ventura 13.2.1

Please tell me, is there any antivirus currently running on your computer?

Customer Replay

I do not think so, but I don't know
I have never purchased any. have no idea where to look, or rather what to look for in my apps n order to find out.

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Please tell me, have you tried rebooting your computer after installation?

Customer Replay

I have often re-started it, though not for a couple of days.

Got it
Please tell me, did you also try to reinstall the program on your computer?

Customer Replay

No, I did not. I simply assumed that since it is still in my apps, that it was fine.

Do you mind if we try to reinstall the VPN?

Customer Replay

Ok. That's fine. I did juste noticve that the installer I have is for an older operating system, not the one I'm currently using.

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Then we definitely need to reinstall the program

Customer Replay

OK I just did that

Have you already reinstalled ExpressVPN?

Customer Replay

It says that the installation was successful.

Have you uninstalled the previous version?

Customer Replay

I don't think so. The installation was for the previous version. And the Express VPN window appeared for the first time in a while.
It's giving me an opportunity to update it now.

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Please press update

Customer Replay

Did that and now I have a window for going ahead.

Has the updating process started?

Customer Replay

Yes. There's a message at the bottom of the screen saying I got it. I have now clicked on "open"
Well, it says that this installation was successful.

Try to restart the computer now and open the program

Customer Replay


Thank you
Please tell me if the program is working?

Customer Replay

It seems to be. It says that Express VPN is connected.

I'm very glad to hear that!

Customer Replay

So I guess that's it.

Do you have any additional questions I can help you with?

Customer Replay

NO, that is all for me.

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You too. Thanks.

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