I can not sign in in my facebook

Oleksandr Kamennyi

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Oleksandr Kamennyi

Nice to meet you, *****!
Do you remember the login and password for your FB account?

Customer Replay

yes
but the problem is when I put them it asks about generating code, as I don’t have access to facebook I am not able to generate code

Oleksandr Kamennyi

Got it, thanks for clarifying that.
You may be able to get back into your Facebook account by using an alternate email or mobile phone number listed on your account. Using a computer or mobile phone that you have previously used to log into your Facebook account, go to facebook.com/login/identify and follow the instructions.
I would recommend the following steps to regain access to your account:

Make sure you’re connecting from the Wi-Fi network and device you normally use. Go to facebook.com/login/identify
Find your account by searching for your phone number or email address.
Send a recovery code to your phone or email address.
Enter the code carefully, without spaces or other symbols and press "Continue"

Let me know how everything is going.

Customer Replay

Visitor uploaded: image.png
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again I can not
when I try to use my phone, the app does not send me code

Oleksandr Kamennyi

Please, click "having trouble".

Customer Replay

when I try to sign it show that

Oleksandr Kamennyi

After clicking "having trouble" tell me please, what do you see next?

Customer Replay

well
I clicked on it and used my email, the sent me code to my email. I used the code and after that wanted me to take a pic of my Id. I did that and then the page went back to login.
I try to log in and again asks for generic number

Oleksandr Kamennyi

After confirming your identity, Facebook will contact you via the email address that you’ve provided. You’ll typically receive a response from them in 1 to 5 business days.

Customer Replay

It is done
I am in
thanks