Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
when I click to roku I get the home page but no apps showing
Ok, I see.
Can you provide me with a photo of your Roku home screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
I tried but not working I have now all the apps but doesn't move over to nefix
So, now you cannot select Netflix?
I did unplug it to reboot but still not working
Still not working what exactly?
the courier not moving over
On the TV?
can not click on any apps
yes
From the remote?
on roku
yes
Reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
Change the batteries too
Could you do the steps I said above again, please?
ok
Let me know when you are done.
What is the reset button
The Home buttom.
Not working
still not going to the apps
The home button the house
Let us try another way, there is another button which will reset the remote it is located in the battery compartment.
ok
Let me know when you are done.
doesn't have lights
Did you follow all the steps?
yes do it again
Yes, please.
Ok press the house button??
No, the reset button that is located in the battery compartment.
Ok found how long
For about 5 seconds.
After The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
Got it ty
Does it work?
Working
ty
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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