Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Would you be so kind to tell me more about that issue?
Customer Reply
when I click to roku I get the home page but no apps showing
Ok, I see.
Can you provide me with a photo of your Roku home screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Can you provide me with a photo of your Roku home screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
I tried but not working I have now all the apps but doesn't move over to nefix
So, now you cannot select Netflix?
Customer Reply
I did unplug it to reboot but still not working
Still not working what exactly?
Customer Reply
the courier not moving over
On the TV?
Customer Reply
can not click on any apps
yes
yes
From the remote?
Customer Reply
on roku
yes
yes
Reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
Customer Reply
Change the batteries too
Could you do the steps I said above again, please?
Customer Reply
ok
Let me know when you are done.
Customer Reply
What is the reset button
The Home buttom.
Customer Reply
Not working
still not going to the apps
The home button the house
still not going to the apps
The home button the house
Let us try another way, there is another button which will reset the remote it is located in the battery compartment.
1. Remove the batteries from your remote.
2. Unplug the power cable from your Roku player, wait for 5 to 10 seconds, and plug it back in again.
3. When you see the Roku home screen on your TV, insert the batteries back in the remote.
4. Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
5. The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
1. Remove the batteries from your remote.
2. Unplug the power cable from your Roku player, wait for 5 to 10 seconds, and plug it back in again.
3. When you see the Roku home screen on your TV, insert the batteries back in the remote.
4. Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
5. The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
Customer Reply
ok
Let me know when you are done.
Customer Reply
doesn't have lights
Did you follow all the steps?
Customer Reply
yes do it again
Yes, please.
Customer Reply
Ok press the house button??
No, the reset button that is located in the battery compartment.
Customer Reply
Ok found how long
For about 5 seconds.
After The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
After The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
Customer Reply
Got it ty
Does it work?
Customer Reply
Working
ty
ty
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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