I can not get any of the apps to work like Netflix

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Ok, I see.
Can you provide me with a photo of your Roku home screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

So, now you cannot select Netflix?

Still not working what exactly?

On the TV?

From the remote?

Reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.

Could you do the steps I said above again, please?

Let me know when you are done.

The Home buttom.

Let us try another way, there is another button which will reset the remote it is located in the battery compartment.

1. Remove the batteries from your remote.
2. Unplug the power cable from your Roku player, wait for 5 to 10 seconds, and plug it back in again.
3. When you see the Roku home screen on your TV, insert the batteries back in the remote.
4. Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
5. The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.

Let me know when you are done.

Did you follow all the steps?

Yes, please.

No, the reset button that is located in the battery compartment.

For about 5 seconds.
After The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.

Does it work?