Updated: March 21, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I can not get any of the apps to work like Netflix

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

when I click to roku I get the home page but no apps showing

image

Ok, I see.
Can you provide me with a photo of your Roku home screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

I tried but not working I have now all the apps but doesn't move over to nefix

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So, now you cannot select Netflix?

Customer Replay

I did unplug it to reboot but still not working

Still not working what exactly?

Customer Replay

the courier not moving over

On the TV?

Customer Replay

can not click on any apps
yes

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From the remote?

Customer Replay

on roku
yes

Reset your remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.

Customer Replay

Change the batteries too

Could you do the steps I said above again, please?

Customer Replay

ok

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Let me know when you are done.

Customer Replay

What is the reset button

The Home buttom.

Customer Replay

Not working
still not going to the apps
The home button the house

Let us try another way, there is another button which will reset the remote it is located in the battery compartment.

  1. Remove the batteries from your remote.
  2. Unplug the power cable from your Roku player, wait for 5 to 10 seconds, and plug it back in again.
  3. When you see the Roku home screen on your TV, insert the batteries back in the remote.
  4. Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
  5. The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
Customer Replay

ok

Let me know when you are done.

Customer Replay

doesn't have lights

Did you follow all the steps?

Customer Replay

yes do it again

Yes, please.

Customer Replay

Ok press the house button??

No, the reset button that is located in the battery compartment.

Customer Replay

Ok found how long

For about 5 seconds.
After The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.

Customer Replay

Got it ty

Does it work?

Customer Replay

Working
ty

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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