Created: December 8, 2022

I am unable to sign in on my app

Last Edit: January 6, 2023
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Mykola Diakun
Mykola Diakun Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Nice to meet you, *****!
What application is it?
Customer Reply
hulu
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Did you forget your password?
Customer Reply
The email & password are correct but its not letting me login
it says to check internet but thats fine as well
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Please try to restart your device.
Customer Reply
and its on my phone
so i should restart my phone?
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Yes, please.
Customer Reply
ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Please inform me about the result.
Customer Reply
Its doing the same thing after i restarted it
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Could you please provide me with a screenshot?
Customer Reply
Its taking forever to send it
its just loading
Mykola Diakun
Mykola Diakun Tech Expert & Writer
It seems you have bad internet connection.
Customer Reply
But yourube app is working just fine
youtube*
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Could you try to restart your router or modem?
Customer Reply
im not on wifi its data im actually in India right now
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Do you use VPN?
Customer Reply
with the data? On my phone?
im not sure
Mykola Diakun
Mykola Diakun Tech Expert & Writer
On your phone, *****.
Customer Reply
How do i check?
Mykola Diakun
Mykola Diakun Tech Expert & Writer
You will see the "vpn" icon on the top of your screen.
Customer Reply
Home screen? It doesn’t say that
Mykola Diakun
Mykola Diakun Tech Expert & Writer
You can also try to reinstall the Hulu app.
Customer Reply
Ok i will try that
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Okay.
Customer Reply
I reinstalled the app its doing the same thing
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Are you trying to sign in to Hulu with your app? Have you tried signing in to Hulu in the web browser?
Customer Reply
I haveen trying on the app & it hasnt been working. I tried opening the login page on web but it doesn’t load its just a blank page
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Please try with your web browser
Preferable on computer
Customer Reply
Well i dont have a computer at the moment im on my phone
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Okay
Have you already used Hulu before?
Customer Reply
yess
Is it bc im not connected to a vpn?
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Hulu does not work in India
You need a VPN to watch
Please check your VPN connection
If it doesn't work - please try with another VPN provider
Customer Reply
how do i connect with a vpn if im not on wifi?
Mykola Diakun
Mykola Diakun Tech Expert & Writer
You have to be connected to internet
Customer Reply
That i am
its just not wifi
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Do you have internet connection on device you are trying to sign in to Hulu?
Customer Reply
yes thats why this is working
& youtube app and other apps are working fine
Mykola Diakun
Mykola Diakun Tech Expert & Writer
You just need to install VPN on your device
Customer Reply
okay how can i do that
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Could you tell me what device are you using?
Customer Reply
Iphone
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, you need to go into App Store
Customer Reply
Ok
then
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Seach up VPN
Customer Reply
I installed it
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Okay, did you install VPN app?
Customer Reply
Yeah
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Great
Open it and turn it on
Customer Reply
In the app or settings
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Just open the app
Choose the USA gate
Customer Reply
I turned it on & it connected by itself
Idk if its USA gate
Mykola Diakun
Mykola Diakun Tech Expert & Writer
ok, try to open Hulu now
Customer Reply
Ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
ok
Customer Reply
IT WORKED
Thank you so so much
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Wonderful!
Is there anything else I can do for you today?
Customer Reply
That was all again thank you!
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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