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I am unable to sign in on my Hulu app
Short summary:
- Restart your phone.
- Check if you have a VPN connection on your phone.
- If you don't have a VPN, install a VPN app from the App Store.
- Open the VPN app and choose the USA gate.
- Turn on the VPN connection.
- Open the Hulu app.
- If you still can't sign in, try accessing Hulu through a web browser on a computer with the VPN connection.
- If the issue persists, contact customer support for further assistance.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What application is it?
hulu
Did you forget your password?
The email & password are correct but its not letting me login
it says to check internet but thats fine as well
Please try to restart your device.
and its on my phone
so i should restart my phone?
Yes, please.
ok
Please inform me about the result.
Its doing the same thing after i restarted it
Could you please provide me with a screenshot?
Its taking forever to send it
its just loading
It seems you have bad internet connection.
But yourube app is working just fine
youtube*
Could you try to restart your router or modem?
im not on wifi its data im actually in India right now
Do you use VPN?
with the data? On my phone?
im not sure
On your phone, *****.
How do i check?
You will see the "vpn" icon on the top of your screen.
Home screen? It doesn’t say that
You can also try to reinstall the Hulu app.
Ok i will try that
Okay.
I reinstalled the app its doing the same thing
Are you trying to sign in to Hulu with your app? Have you tried signing in to Hulu in the web browser?
I haveen trying on the app & it hasnt been working. I tried opening the login page on web but it doesn’t load its just a blank page
Please try with your web browser
Preferable on computer
Well i dont have a computer at the moment im on my phone
Okay
Have you already used Hulu before?
yess
Is it bc im not connected to a vpn?
Hulu does not work in India
You need a VPN to watch
Please check your VPN connection
If it doesn't work - please try with another VPN provider
how do i connect with a vpn if im not on wifi?
You have to be connected to internet
That i am
its just not wifi
Do you have internet connection on device you are trying to sign in to Hulu?
yes thats why this is working
& youtube app and other apps are working fine
okay how can i do that
Could you tell me what device are you using?
Iphone
Ok, you need to go into App Store
Ok
then
Seach up VPN
I installed it
Okay, did you install VPN app?
Yeah
Great
Open it and turn it on
In the app or settings
Just open the app
Choose the USA gate
I turned it on & it connected by itself
Idk if its USA gate
ok, try to open Hulu now
Ok
IT WORKED
Thank you so so much
Wonderful!
Is there anything else I can do for you today?
That was all again thank you!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
