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I am unable to access my you tube on my TV
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you tell me more about that issue? Like, is it a login issue?
Or is it just not working?
Yes...to get my YouTube open on my TV. My account is current
Your account is what?
Paid up to date
Is it just a YouTube, or YouTube TV?
You Tube
So what do you see when you try to open YouTube? Wrong credentials error?
That I have been signed out of Google and I need to sign in again to continue.. I have signed in 4 or more times more times and nothing happens
It just asks me to sign in again
When you say "signed in 4 times and nothing happens" you mean that you actually logged in to Google or that all 4 attempts to log in failed?
It just asks me to sign in again Yes
Can you try resetting your password?
I checked my Google account and it is open and active so I don't know what is wrong
Have you logged out of Google on your account and tried to log in again?
And the password works fine to get into Google
You've checked?
On a different device, not your TV.
Yes on my phone
Okay, can you please restart your TV and try to log in again?
Yes on my phone Okay
Thanks, keep me posted.
OK
Well that was too easy. It opened this time thank you for your help
Great!
Is there anything else I can do for you today?
No thank you very much now maybe I can go to bed
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