Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you tell me more about that issue? Like, is it a login issue?
Or is it just not working?
Can you tell me more about that issue? Like, is it a login issue?
Or is it just not working?
Customer Reply
Yes...to get my YouTube open on my TV. My account is current
Your account is what?
Customer Reply
Paid up to date
Is it just a YouTube, or YouTube TV?
Customer Reply
You Tube
So what do you see when you try to open YouTube? Wrong credentials error?
Customer Reply
That I have been signed out of Google and I need to sign in again to continue.. I have signed in 4 or more times more times and nothing happens
It just asks me to sign in again
It just asks me to sign in again
When you say "signed in 4 times and nothing happens" you mean that you actually logged in to Google or that all 4 attempts to log in failed?
Customer Reply
It just asks me to sign in again Yes
Can you try resetting your password?
Customer Reply
I checked my Google account and it is open and active so I don't know what is wrong
Have you logged out of Google on your account and tried to log in again?
Customer Reply
And the password works fine to get into Google
You've checked?
On a different device, not your TV.
On a different device, not your TV.
Customer Reply
Yes on my phone
Okay, can you please restart your TV and try to log in again?
Customer Reply
Yes on my phone Okay
Thanks, keep me posted.
Customer Reply
OK
:)
Customer Reply
Well that was too easy. It opened this time thank you for your help
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No thank you very much now maybe I can go to bed
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