I am trying to connect my prime TV to my Roku device

Mykola Diakun

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Mykola Diakun

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I have gone into the and signed up on the web a download the app and now it’s tell me two ways to sign in it says the scan a QR code or on the web and every time I go to the web it messes up

Mykola Diakun

Thank you for information
And how it messes up? Can you give me more details

Customer Replay

I have gone into the and signed up on the web a download the app and now it’s tell me two ways to sign in it says the scan a QR code or on the web and every time I go to the web it messes up It just keeps changing the code that I’m supposed to put in under primevideo.com/mytv

Mykola Diakun

Got it
Did you try to scan it with QR?

Customer Replay

It just keeps changing the code that I’m supposed to put in under primevideo.com/mytv Yes I took a picture of it it says use your camera app or QR code reader on your mobile device I have not I use my camera and it supposed to update it automatically once you do one or the other and it hasn’t yet

Mykola Diakun

Thank you for information
Can you please with what device you tried to scan QR?

Customer Replay

I am using my Apple phone

Mykola Diakun

Okay
This instruction on how to scan QR code :

Open the Camera app from the Home Screen, Control Center, or Lock Screen.
Select the rear facing camera. Hold your device so that the QR code appears in the viewfinder in the Camera app. Your device recognizes the QR code and shows a notification.
Tap the notification to open the link associated with the QR code.
Please make sure everything was right

Customer Replay

OK that works thank you very much