Updated: March 18, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

I am trying to connect my laptop to my Internet

The connect automatically is not responding and I cannot move it down to the Connect manual spot

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****

Customer Replay

I am at the point to connect to my Internet. It says connect automatically or connect. I cannot figure out how to connect manually

What operational system do you have on your laptop?

Customer Replay

Sorry but I am technically challenged so I do not know that answer
Visitor uploaded: Image.jpeg

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Thank you
And what happens on the screen if you click on "Connect" button?

Customer Replay

I am not able to move from the automatic down to the connect. I tried using the uptown arrow and nothing happened.

Try to use "Tab" button

Customer Replay

OK that worked and now it once the network security key and I don’t know what that is.

it is password from your Wifi

Customer Replay

I thought I put the correct one in but it was not correct

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What kind of error do you see?

Customer Replay

It says to push the button on the router so I am going to try that. Hold on

Sure, please inform me if it worked.

Customer Replay

I think I am getting connected now thanks for your help

Is there anything else I can do for you today?

Customer Replay

I think I am getting connected It’s looking good and it is updating and restartingnow thanks for your help

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Customer Replay

You’ve been very helpful and I think we’re in good shape so thank you again have a great night

Sure! Good night!
Thank you for chatting with us today!

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