Updated: April 02, 2023
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author
by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I am try to reset my Gmail password but I have for the previous password I used

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you have a phone number connected to that Gmail address?

image

Customer Replay

*****

author

ok
Do you have an access to this number?

Customer Replay

Yes

banner 3
author

Ok

  1. Go to the page https://accounts.google.com/signin/recovery
  2. Enter the email, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number.
  5. Choose the option "Send a code".
  6. Enter code and follow the on-screen instructions.
Customer Replay

Ok thank you

author

Please try this and tell me the result

Customer Replay

I did see an option to put a mobile number

author

Have you clicked another way?

Customer Replay

Yes

banner 6
author

Can you, please, provide a screenshot of this page?

Customer Replay

It's waiting to load

author

Good.
How's it going?

Customer Replay

It's taking much time to send the photo

author

Okay, take your time

Customer Replay

Ok
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 339868

banner 9
author

Got it.
In this case, you've made too many attempts. Please, try to make another try in 24 hours.
Do you have any additional questions I can help you with?

Customer Replay

Not yet

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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