Updated: June 19, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I am not getting any emails in my yahoo inbox

They go straight to my Trash folder.

Short summary:

  1. Open your Yahoo email.
  2. Click on the Settings icon in your email inbox.
  3. Select "More Settings" and then choose "Filters."
  4. Review each active filter and check the rules to ensure none of them are set up to delete emails.
  5. If you find any filters that delete emails based on specific criteria, such as your email address or emails from Amazon, click on "Remove" to delete those filters.
  6. Save the changes after removing the filters.
  7. Your emails should no longer be redirected to the Trash folder automatically.

Hello, thank you for using Howly.
Please specify if you open Yahoo e-mail through a web browser or through an e-mail app.


Customer Replay

no it is on my computer. No ap used

Got you!
Let's check if there are filters that automatically move e-mails to your trash folder.

Customer Replay

ok how can I do that?

Top answer

Please do the following:

  1. In your e-mail inbox please click the Settings icon.
  2. Click More Settings then Filters.
  3. Choose each active filter and check the rules to confirm that none have been set up to delete emails. If it has, Click Remove, then Save.
Customer Replay

Ok. I found filters to delete if it had my email or if it came from amazon and I deleted them.

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So only Amazon letters were redirected to the Trash folder, am I correct?

Customer Replay

no it said to direct anything with my email address also

Got you!
Since the filters were deleted, your messages should not be redirected anymore to the Trash folder automatically.

Customer Replay

ok thank you.

You are always welcome!
Have a great one!

Customer Replay

how do I make contact if need be.

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You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

That did it. Thank you for your help.

You are always welcome!

Customer Replay

Have a nice day!

Have a great one!

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