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I am locked out of my microsoft account because it is trying to synk everything together
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
If you see that message, you should wait 24 hours to get back to your account.
Please provide me with your account's e-mail address and phone number.
I did wait and still cant get in
Got it.
When did you try to login last time?
*****@sbcglobal.net *****
Thank you.
Could you please refer to my previous question?
have been trying all afternoon last time an hour ago
Got it. If you try that an hour ago, it is required to wait still.
Do you have access to your authenticator app?
I did but I had to remove it because it was interfearing with other apps
I see.
Can you access *****@sbcglobal.net email?
yes but it takes a while to reach my inbox
Got it.
Please go to https://login.live.com/
Enter *****@sbcglobal.net
Press Next
Press Forgot password?
Press Use a different verification option
Check Email *****@sbcglobal.net
Click next and proceed with the instructions
The confirmation code will be sent to your email
You will be able to reset your Microsoft account password then.
I have tried that and it gives me the same message
What message does it give you?
I have tried too many times and wait 24 hours
Got it.
In this case, the only option left is to wait 24 hours indeed. Please do not perform any actions on your account, as the count time can reset.
You may get back to us if you proceed getting any kind of errors then.
We are available 24/7, you can refer your questions anytime.
ok but it is affecting my win 10 and 11 laptops
I understand you.
Still it is required to wait that mentioned amount of time.
Then proceed with the instructions I provided you with.
After you reset your password you should login successfully with a new created one.
ok I will do that can I use the same password for 10 and11
If you have the same Microsoft account set up on both of them, then you definitely can, *****.
OK well thank you
You are welcome!
Is there anything else I can do for you today?
No I will just have to wait
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
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